Commercial Insurance Manager 02/2018 – PresentBuild a portfolio of notable accounts. Develop and supervise core team of 6 responsible for call center customerservice functions. Devise business development and sales plans to accelerate growth. Direct the sales cycle andoversee the underwriting process. Engage regularly with customer stakeholders in promoting commercial auto,professional, contractors, and workers’ compensation solutions. Review renewal applications to confirm thatinformation is appropriate to determine actions.- Led team in consistently outperforming on customer service targets and inbound calls, receiving 5-starreviews by analyzing data and providing direction to staff.- Quadrupled sales from $.500K to $2M by taking initiative to build and facilitate informative presentationsoutlining as many as 6 high-quality cost-controlled products and services to meet company needs.- Adhered to carrier and internal underwriting guidelines as well as performance standards, reviewingsubmissions/circumstances and recommending action steps to resolution within authority.

Commercial Insurance Agent 02/2017 – 02/2018Managed sales cycle from lead generation and relationship building to negotiating and closing. Establishedstrategic partnerships and built a portfolio of accounts generating $100K per month. Complied with carrier andunderwriting requirements as well as best practices. Analyzed submissions and recommended solutions withinauthority. Liaised regularly with stakeholders to ensure accuracy. Maintained detailed records anddocumentation.- Closed numerous new accounts and expanded existing relationships by building trust, demonstrating adeep understanding of client business needs, and outlining diverse products and guidelines.- Reached stringent deadlines and regulatory guidelines when reviewing renewal applications and confirmingaccuracy of information to determine next steps.

Worked as independent contractor to grow account base quickly and consistently outpace on targets. Fosteredcollaboration and loyalty with customers. Communicated professionally and effectively to answer questions andresolve issues swiftly. Coordinated with internal teams on services, appointments, and payments.- Met and often exceeded customer service and satisfaction targets by employing excellent listening,communication, and problem-solving skills throughout the sales cycle.- Enforced strict quality control guidelines and best practices.