Javier Ibarra Email & Phone Number

• Obtain and assist to verify accuracy of legal documentation and customer records such as LOA,RESORG LOA and Toll Free Bill Copy.• Manage high complexity order orchestration, planning, order entry and installation processes fromconception through implementation.• Involved in post-sales activities such as analyzing customer service records and planning with Sales,Sales Engineering and customer PBX experts to help identify voice services and trunking features fortechnical design implementation.• Maintain a positive and professional relationship with trading partners• Consistently maintain and adhere to company policies and practices• Accurately document customer accounts records based on actions taken• Maintain strong organization and time management skills to handle multiple tasks• Strong communication skills to collaborate with many Spectrum departments to resolve customerconcerns

Bridgeton, Missouri, United States

• Analyzed bilingual Sales and Billing calls to ensure all metrics were met on a weekly basis• Assisted with Quality projects pertaining to customer services and overall customer satisfaction• Specialized in Bilingual calls for Sales and Retention queues• Assisting Managers, Supervisors, Leads, and Corporate employees with feedback to update Quality’sgrading standers• Documented identified behaviors and trends for the Sales, Billing, Retention, and Repair Departments• Updated Quality’s Retention, Billing, Sales, Retention, and Chat Support Guidelines• Assisted with monthly Sales and Retention Calibrations with managers and supervisors• Trained new employees as needed

Ballwin, Missouri, United States

• Updated KMS documentation and spread sheets• Represented the Process Department on conference calls• Managed projects and deadlines• Created Quick Views and Internal Processes as needed• Lead conference calls and gathered the required information to make necessary changes to KMSdocuments

Town And Country, Missouri, United States

• Assisted with Quality projects pertaining to customer services and overall customer satisfaction• Specialized in Bilingual calls for Sales and Retention queues• Assisting Managers, Supervisors, Leads, and Corporate employees with feedback to update Quality’sgrading standers• Documented identified behaviors and trends for the Sales, Billing, Retention, and Repair Departments• Updated Quality’s Retention, Billing, Sales, Retention, and Chat Support Guidelines• Assisted with monthly Sales and Retention Calibrations with managers and supervisors• Trained new employees as needed

Town And Country, Missouri, United States

• Handled 65-80 calls per day• Revised pending new services – fix orders accordingly• Worked with all major telephone companies out of franchise to Charter• Make customer contact due to errors on account• Specialized in Bilingual calls when directed• Worked backlog weekends as a SME (Subject Matter Expert) while transitioning systems from ICOMSto CSG• Trained new employees as needed