Javier Ibarra Email & Phone Number

• Obtain and assist to verify accuracy of legal documentation and customer records such as LOA,RESORG LOA and Toll Free Bill Copy.
• Manage high complexity order orchestration, planning, order entry and installation processes fromconception through implementation.
• Involved in post-sales activities such as analyzing customer service records and planning with Sales,Sales Engineering and customer PBX experts to help identify voice services and trunking features fortechnical design.
• Maintain a positive and professional relationship with trading partners
• Consistently maintain and adhere to company policies and practices
• Accurately document customer accounts records based on actions taken

Bridgeton, Missouri, United States

• Analyzed bilingual Sales and Billing calls to ensure all metrics were met on a weekly basis
• Assisted with Quality projects pertaining to customer services and overall customer satisfaction
• Specialized in Bilingual calls for Sales and Retention queues
• Assisting Managers, Supervisors, Leads, and Corporate employees with feedback to update Quality’sgrading standers
• Documented identified behaviors and trends for the Sales, Billing, Retention, and Repair Departments
• Updated Quality’s Retention, Billing, Sales, Retention, and Chat Support Guidelines

Ballwin, Missouri, United States

• Updated KMS documentation and spread sheets
• Represented the Process Department on conference calls
• Managed projects and deadlines
• Created Quick Views and Internal Processes as needed
• Lead conference calls and gathered the required information to make necessary changes to KMSdocuments

Town And Country, Missouri, United States

• Assisted with Quality projects pertaining to customer services and overall customer satisfaction
• Specialized in Bilingual calls for Sales and Retention queues
• Assisting Managers, Supervisors, Leads, and Corporate employees with feedback to update Quality’sgrading standers
• Documented identified behaviors and trends for the Sales, Billing, Retention, and Repair Departments
• Updated Quality’s Retention, Billing, Sales, Retention, and Chat Support Guidelines
• Assisted with monthly Sales and Retention Calibrations with managers and supervisors

Town And Country, Missouri, United States

• Handled 65-80 calls per day
• Revised pending new services – fix orders accordingly
• Worked with all major telephone companies out of franchise to Charter
• Make customer contact due to errors on account
• Specialized in Bilingual calls when directed
• Worked backlog weekends as a SME (Subject Matter Expert) while transitioning systems from ICOMSto CSG