• Managed IT System Re-zoning Project in 3 US Sites, Coordinating all necessary activities required to migrate from a general system to separate zone systems with different regional constraints and regulations. Executed preparatory activities for user migration and Lab and Instrument devices.• Carried out preparatory tasks for Systems Migration including gathering information on users, computers, e-mails, shared mailboxes, Distribution Groups, etc. to be migrated, organizing, coordinating logistics of seed laptop preparation, instructing, pilot testing co-ordination and evaluation, and ensuring that all applications to be used in new zone have gone through adequate process of approval by IT security.• Led change management effort related to IT Re-zoning project which entailed leading information session for users to be migrated, identifying “champions” for each lab that was migrated and then instructing these “champions” on how different applications are to be accessed in the new zone.• Accomplished customer categorization project from start to finish, which entailed with a team of Business customer experts we determined the best categories for Eurofins Discovery customers and the definition of the categories that would help anyone trying to assign a category to a new customer. This would help the company make better customer-oriented decisions with better data.

• Led Development of Digital MRO Transformation project which included transition from paper documents to record maintenance activities to employing a digital Platform, which saved an approximate $387,000 in wasted man-hours per year and $80,000 in printing costs • Supervised design, development and launch of application that helped assist supervisors and chiefs on duties and which saved around 7.3 minutes per person per day on daily tasks• Oversaw design, development and launch of application for technicians that saves an average of 8.1 minutes a day per technician in unnecessary movements• Led development and launch of Learning Management System Moodle in Aeromantenimiento to improve access to courses and help development of online platform for easier exam marking for instructors and for more learning resources for participants of aviation courses • Collaborated in Innova! Initiative, which consisted in gathering ideas from technical personnel (technicians, supervisors and chiefs in Operations Department), evaluating ideas for financial feasibility with NPV Cash Flows and ROI approach and, if approved, facilitated implementation of ideas

Performing Quality Audits on: • Maintenance tasks on Airbus A320, A319, A321 and Boeing 737 and compliance with all norms encompassing aircraft maintenance• Warehouses, shipping and receiving• Component and composite parts shops• Training departmentFollow-up of discrepancies reported in Audits, meetings with chiefs, supervisors and managers of audited areas, evaluation of corrective and preventive actions taken.Participation in IPA (In-Process Audit) project implementation to statistically evaluate compliance of each maintenance line using small frequent audits which reduced audit discrepancies by 17% in maintenance tasks in a year.Acted as liaison and contact point for client/Civil aviation authorities/inspectors for example: FAA, EASA, AAC (El Salvador’s civil aviation authority), QA Jetblue, QA US Airways, FAA US Airways, FAA Delta, FAA SWA, QA TACA. Responsible for answering any discrepancies reported by these authorities.

Part of team that designed Large Businesses website: http://www.orange-business.es/Updated services-related information on the website Responsible for internal notifications of new products and services Assistant to department manager, with wide range of duties

Inspected retailers countrywide for customer service quality, store layout, and execution of special offersPerformed price control of mobile phones shipments to distributors Updated mobile phone information in the company's website

Assisted in all campaigns for employees including organizing delivery of company issued credit cards and other handouts