Technical Escalation EngineerAs a dedicated technical escalation engineer, I support key ISP customers across South and Central America, as well as select clients in the United States. My specialization includes Cable, Video, Data Center technologies like ACI, and Cisco security technologies. I lead troubleshooting efforts for complex network issues, conduct root cause analyses, and identify network trends. My responsibilities involve providing strategic recommendations to address software… Show more Technical Escalation EngineerAs a dedicated technical escalation engineer, I support key ISP customers across South and Central America, as well as select clients in the United States. My specialization includes Cable, Video, Data Center technologies like ACI, and Cisco security technologies. I lead troubleshooting efforts for complex network issues, conduct root cause analyses, and identify network trends. My responsibilities involve providing strategic recommendations to address software defects, facilitating knowledge transfers, documenting RCA findings, and replicating customer issues in-house. I collaborate closely with platform developers to implement fixes for deviations in code or hardware.I regularly present quarterly metrics, incident reports, and strategic recommendations to customer executives, focusing on achieving optimal network availability and minimizing outage risks. Additionally, I deliver comprehensive training to network operations staff on various Cisco products and features, such as CBR-8, Cable and Video technologies, and ACI. Show less

Accountable for providing technical and process management resources for complex operational issues.Provides technical and process planning, training, and guidance to support communication products and services, as well as various STB and Head-End device manufacturers.Proactively identifies and circumvents roadblocks to provide effective solutions.Familiarity with a wide range of DTV devices from leading global brands and manufacturers, including Harmonic, Appear TV, Ericsson, RGB… Show more Accountable for providing technical and process management resources for complex operational issues.Provides technical and process planning, training, and guidance to support communication products and services, as well as various STB and Head-End device manufacturers.Proactively identifies and circumvents roadblocks to provide effective solutions.Familiarity with a wide range of DTV devices from leading global brands and manufacturers, including Harmonic, Appear TV, Ericsson, RGB (Now Imagine), and others. Show less

Accountable for managing broadcast, content ingest, and content traffic for Company's exclusive channels.Responsible for administering TV platforms to ensure high availability, reliability, scalability, and growth, while maintaining high-quality services.Develops rules, procedures, and management indicators to ensure the implementation and definition of maintenance routines that ensure continuity in time of television services with high standards of quality and availability.

Provide first-line on-site and phone support to Operators on the use of Digital Video equipment, including CAS servers, EPG, Encoders, Multiplexers, Modulators, and Controllers.Perform installations, preventative, and remedial maintenance and follow-up with customers on technical support.Establish project plan baseline, define project scope, secure necessary resources, and monitor all activities.Drive project execution by tracking project activities, monitoring and handling changes,… Show more Provide first-line on-site and phone support to Operators on the use of Digital Video equipment, including CAS servers, EPG, Encoders, Multiplexers, Modulators, and Controllers.Perform installations, preventative, and remedial maintenance and follow-up with customers on technical support.Establish project plan baseline, define project scope, secure necessary resources, and monitor all activities.Drive project execution by tracking project activities, monitoring and handling changes, conflicts, and escalations. Show less