Javier Ochoa Breijo Email and Phone Number
Javier Ochoa Breijo work email
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Javier Ochoa Breijo personal email
Professional with more than five years of experience in the BPO sector, able to manage and develop work groups by applying leadership skills along with strategies implemented from analytical thinking on impactful variables in different industries (transportation, BFSI, and content moderation). Innovative, collaborative and easily adaptable to new areas.
Gocreator Group
View- Website:
- gocreatorgroup.com
- Employees:
- 59
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Senior Operations LeadGocreator GroupBogotá, Bogota, Co
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Content Compliance Team LeadGocreator Group Aug 2023 - PresentResponsibilities:➢ Ensure the accurate review of content, maintaining product compliance based on defined guidelines and processes, without exceeding SLA targets.➢ Develop team members' learning curve, acting as a go-to person in times of need without creating dependence.➢ Communicate with creators, relay important information, updates, and problem-solving.➢ Analyze and present insights related to the current performance of the department, bringing new ideas to optimize processes in order to achieve OKRs.➢ Keep track of employee's overtime and holidays payments within their payrolls.➢ Establish a good work environment towards new employees, projecting the company's values on them.
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Operations ManagerTeleperformance Nov 2020 - Jul 2023Bogotá, Capital District, ColombiaResponsibilities: ➢ Lead a 100+ headcount of multichannel representatives (email-chat-phone), overseeing day-to-day operations to ensure exceptional performance and target attainment in line with the client's goals.➢ Manage projects using Lean Six Sigma methodology to optimize campaign/client procedures.➢ Collaborate with cross-functional teams such as HHRR, Training, Quality and Workforce to identify and address pain points among the campaign's performance.➢ Conduct regular evaluations among team leads to tackle opportunity areas,establishing a learning plan to exceed expectations.➢ Promote positivism and teamwork by recognizing outstanding achievements madeby the employees.Achievements: Employee of the month (5 times) for outstanding results in KPIs (CSAT, AHT, SLA) -
Customer Service Team LeadTeleperformance Colombia Apr 2019 - Nov 2020Bogotá, Capital District, ColombiaResponsibilities: ➢ Coordinate and manage the daily activities of customer service representatives (coaching, monitoring, team meetings).➢ Ensure service delivered to customers meets contractual guidelines as well as performance and financial expectations (KPI targets).➢ Create reports regarding metric results, action plans, development sessions andlearning materials.Achievements: Employee of the month (2 times) for outstanding results in KPIs (CSAT, AHT, SLA)
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Customer Service RepresentativeTeleperformance Colombia Jun 2018 - Mar 2019Bogotá, Capital District, ColombiaResponsibilities: ➢ Provide phone assistance to customers using effective communication, research skills, empathetic approaches and looking for the most adequate resolutions.➢ Meet process guidelines and workflows to achieve quality standards.➢ Attend to weekly sessions with team leaders to check for opportunities within theinteractions handled.Achievements: Employee of the month (2 times) for outstanding results in KPIs (CSAT)
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Field EngineerComercializadora Los Car 2010 C.A. Dec 2017 - Apr 2018Caracas, VenezuelaResponsibilities: Planning and monitoring renovations in educational centers. Supervision of workers. Supply chain management. Elaboration of quantity take-offs. Provide weekly progress reports.Achievements: Effective supply chain management of main products used on the civil projects, reducing time frames and operational costs.
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Sales ConsultantRepresentaciones Breijo C.A. Aug 2010 - Jan 2017VenezuelaResponsibilities: Provide professional advice to current and potential clients to generate effective sales of various items in the cycling area (bicycles and accessories). Inform the client truthfully and opportunely of the characteristics of the product willing to sell. Achievements: ➢ Growth in company's scope by moving it to the online market using the e-commerce platform mercadolibre.com.ve, which was active for more than 3 years, with 130 sales completed and 100% recommendation from buyers. ➢ Effective monitoring of each purchase from start to end, maintaining a friendly approach with the client at all times.
Javier Ochoa Breijo Skills
Javier Ochoa Breijo Education Details
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Civil Engineering
Frequently Asked Questions about Javier Ochoa Breijo
What company does Javier Ochoa Breijo work for?
Javier Ochoa Breijo works for Gocreator Group
What is Javier Ochoa Breijo's role at the current company?
Javier Ochoa Breijo's current role is Senior Operations Lead.
What is Javier Ochoa Breijo's email address?
Javier Ochoa Breijo's email address is ja****@****nce.com
What schools did Javier Ochoa Breijo attend?
Javier Ochoa Breijo attended Universidad Católica Andrés Bello.
What skills is Javier Ochoa Breijo known for?
Javier Ochoa Breijo has skills like Microsoft Office, Liderazgo De Equipos, Microsoft Word, Trabajo En Equipo, Coaching, Microsoft Excel, Etabs, Autocad Civil 3d, Safe, Revit, Autocad, Customer Service.
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