Lead software implementation and design operational structure

Lead and execute the commercial strategies resulting in increasing client portfolio and affiliatedbusinesses.

Job Description: manage coordination and completion of projects on time within budget and scope for different business units.Achievements:- Performed a top customer service by providing project solutions to business unit needs.- Successfully led and managed different projects leading to a positive impact on operations, quality assurance and growth strategy.- Implemented ex-post reports to the company that helped communicating outputs to stakeholders as well as identifying best practices for further projects.- Designed and presented projects with estimated savings of $15k per year.- Led and oversaw a crew to give support to 38 stores with different maintenance projects while maintaining operations within budget. - Created KPIs which increased productivity by providing measurable compliance goals.- Developed and implemented an employee motivation program for my crew, resulting in increasing an initial 32% task compliance to 98%.- Performed financial analysis for store relocation projects to analyze their viability.- Prepared procurement financial analysis for maintenance spare parts inventory, including credit negotiations with vendors, which was a key aspect to conduct maintenance projects.- Organized and led company’s crew to donate basic food baskets for families affected by COVID 19.

Job Description: lead operational and commercial needs of the Outsourcing Project to provide accounting, treasury, HR and IT services to other companies.Achievements:- Established dates, chronogram and resources needed for the project.- Accomplished on-time deliverables by managing communication and workflows between finance, IT and HR departments.- Implemented crew committees with different divisions for problem resolving with what/why/how philosophy.- Offered excellent customer service by mastering finance, IT, HR and maintenance services offered to clients.- Successfully closed deals with new clients by generating sales strategies resulting in increased company dollar.- Presented P&L on a monthly basis to high level managers that utilized the outsourced services.- Enhanced POS capabilities by creating a new procedure for data collection and POS system implementation, leading to implement Point of Sales in 7 restaurants and 2 hotels.- Designed and implemented treasury procedures for new clients.- Coordinated fixed asset reconciliation for a company in sale, which led to achieving its acquisition in 2019.

Job Description: manage operations for 10 Subway restaurants in El Salvador.Achievements:- Managed a $2.7M budget within cost and sale metrics.- Achieved excellence in operational and brand compliance from monthly inspections by U.S. Headquarters.- Accomplished customer service excellency by providing coaching to my staff and resolving customer complaints uploaded on web platform.- Implemented a highly motivated employee strategy for 60 people under my supervision, becoming the best-evaluated Territory Manager in 2017.- Implemented a “zero paper” program, which made sales and overstocking reports, operational excellence, staff information and maintenance requests on digital format available for Operations Manager and staff.

Job Description: perform monthly visits to 20 Subway Restaurants on behalf of USA Subway Headquarters in order to maintain franchise standards and provide owners with financial/operational feedback.Achievements:- Developed programs to improve productivity and customer service that were replicated on a national scale.- Created and implemented route optimization plans for Field Consultants realizing a 47.7% savings in company traveling expenses.- Represented Subway in Jamaica 2016 after being chosen by the company to conduct an assessment and provide financial and operational feedback to business owners.

Job Description: manage and lead operational and commercial needs for civil engineering projects.Achievements:- Increased B2B sales by $150k and B2C sales by $365k by designing commercial strategies resulting in opening 2 new lines of business.- Created and implemented administrative/treasury processes enabling prior month P&L data to be available earlier each following month. - Managed a staff of 25 employees

Job Description: prepare and supervise technical project requirements.Achievements:• Successfully supervised Maxiefectivos construction projects, gaining client’s trust and winning 7 more remodel projects.• Supervised and developed several civil projects: C.C. San Luis Parking, Huizúcar Residence, LABIS laboratory expansion, Dordelly residence, among others.