Javier Ortiz Email & Phone Number

Petaluma, Ca, Us

San Francisco, California, Us

Mid-level DevOps Engineer for the Production Operations (ProdOps/DevOps) team which owns all AWS infrastructure, CI/CD deployment pipelines, monitoring/alerting/incident response, developer tooling, etc.My primary role on the team was to support various engineering initiatives both within our team and within the other engineering teams. The ProdOps team supports the rest of engineering with everything from setting up their local workstations to helping them deploy new services to production. All engineering requests flowed through a ticketing system that I was primarily responsible for managing and escalating as necessary.Prior to my arrival, engineer's requests were often unattended for multiples days. On multiple occasions, other engineering teams have acknowledged the positive impact I've made in servicing these requests, both for my ability to timely resolve the issues and for my professional communication.Brief overview of the types of requests I would personally resolve:- Troubleshooting local development environment issues related to Docker, Bash, or MySQL- Sandbox deployments related to Terraform, Ansible, or AWS CLI- Onboarding/offboarding, managing IAM with Terraform- Managing production secrets within AWS SSMWhen all requests were resolved or otherwise blocked, I helped maintain various Terraform modules and Ansible playbooks we used for deploying developer sandbox environments. I also participated in our on-call rotation, serving as the tier 1 support for major incidents.

Rohnert Park, California, Us

System Administrator for the IH&S (IDEX Health & Science) IT Department. IH&S was comprised of 8 business units that were located in the US, Europe, and Japan. The IT team owned all local Hyper-V infrastructure, backup solutions, VOIP setups, endpoints, incident response, etc. My primary role on the team was to support the Rohnert Park/Shared Services Business Units while still helping other business units as time permitted. The IT team supported the Business Units with everything from setting up/imaging local workstations to helping them troubleshoot production manufacturing outages. All requests and incidents were submitted via a ticketing system that I helped monitor and escalate as necessary. Brief overview of the types of requests I would personally resolve:- Onboarding/offboarding- Issues with proprietary software (Usually related to OS upgrades/updates)Projects that I completed while at IH&S:- Upgrading all OS's to a supported version using PDQDeploy/SCCM- Upgrading all of IH&S's workstations to the latest Solidworks CAD Version- Migrating primary IH&S File server to new instance with supported OS- Mitigating vulnerabilities on workstations by deploying fixes via PDQDeploy/SCCM I also was the primary contact for the Rohnert Park Business unit serving as support for all major incidents.

San Francisco, Ca, Us

• Support Duties:o Provide end user support for two facilities in person and five other facilities remotely (400-500 users).o Pull tickets via our ticket tracking system and assist users while adhering our SLA policies. o Answer, assist and log user calls. o Install software, modify and repair hardware and resolve technical issues.o Troubleshoot hardware & applications (Laptops, Desktops, Mobile devices, Microsoft Office, Windows 10, and Tax related software.)o Deploy/image new hire machines.o Create Shoretel/Mitel accounts and assist users with password resets or phone related issues.o Reset Active Directory passwords and edit/create security/distribution groups when needed.o Create/forward/delete user mailboxes in Exchange Admin Center.o Enroll/remove user mobile devices via MaaS MDM system for email access.o Remove employee access once they leave the company.• System Administrator Duties:o Assist Infrastructure team with network maintenance (Updating servers, applying patches, installing software, racking new servers, rewiring server room).o Assist support members in deploying applications by modifying/creating PowerShell scripts or deploying via SCCM.o Work on projects and ensure applications in which I am the lead for are running smoothly and updated (Current SCCM 2012 Lead).o Upgraded firm tax/document storage software to new cloud-based solution.o Upgraded all machines via SCCM to same Windows 10 version.• Security Analyst Duties:o Gathered and provided subpoena requested documents to Security Manager on a case by case basis. o Assisted in implementing Multi-Factor Authentication on all external accessible applications.o Assisted in lowering vulnerability threat using Qualys to assess/patch workstation/server vulnerabilities.o Created security awareness training for firm employees. o Worked closely with Security Manager to ensure all user/service account passwords were updated to comply with the firms updated security policy.

• Provide end user support for two buildings (200 Users).• Installed software, modified and repaired hardware and resolved technical issues.• Pull tickets via our ticket tracking system and assist users/clients. • Answer, assist and log user/client calls to the support line.• Provided website training for clients. • Install software, modify and repair hardware and resolve technical issues.• Troubleshoot hardware & applications (Desktops, Microsoft Office, Windows 7, Great Plains, Proprietary software.)• Create new user accounts and provide appropriate access to applications and building.• Image and deploy new user machines.• Assisted with tape backups.• Clean/repair printers.• Assisted in Windows XP to Windows 7 Upgrade.

Framingham, Ma, Us

• Provided customers with recommendations on hardware/software services. • Setup customer computers according to agreed recommendations.• Provided virus removal services to customers. • Traveled to customer homes to provide diagnostic, and setup services.• Restocked inventory and organized product isles.