Designing and implementing innovative digital transformation programs, to help organizations grow to the next level:- Planning the strategy (tools, resources, processes) and measuring the gap- Choosing and deploying the right digital tools- Deciding the resource structure needed and filling the gap- Implementing the change management processes to improve the culture and way of working

Designing and implementing the Operational Model in the B2B segment, together with different areas and countries in the company, to help serve our customers more effectively & efficiently, gaining scalability and robustness, and reducing time-to-market and order-to-cash for services:- Raising the operational model per country and business line to deal with B2B segment customers throughout the whole service life cycle- Defining the global operational model including: customer service strategic headlines, customer service models according to segment value chain, organization criteria, key parameters for managing model and goals, follow up indicators- Designing the end to end process map and technical architecture for the enterprise segment, following the principles set in the operational model- Analyzing the technological platforms (systems and tools) and building the economic models to ensure efficiency and scalability per country- Implementing the technical solution, integrated with the rest of the systems worldwide- Defining and monitoring the business KPIs to guarantee the solution matches our goals, and quantifying efficiencies and revenue growth

Managing the development and strategy activities for the New Global Digital Services in Telefonica: Cloud based Applications, Financial Services, Media Services, etc, maximizing synergies across countries:- Designing and implementing the P&S strategy and life cycle management, ensuring constant innovation in the value proposition- Planning Global P&S launches in local priority markets within the OBs, ensuring economies of scale; coordinating trials & first product deployments- Leading ambitious projects in complex and interdisciplinary environments, involving a set of technologies, partners and resources from different companies; executive level reporting and presentations on project progress and deviations/actions taken- Managing relationships with sales and operational teams across Telefonica- Cooperating with Regional Organizations, OBs, external partners, telcos and consortia; following the latest tech innovations, competitors benchmarking- Representing Telefonica in international organizations, to ensure multi-operator service interoperability and feasibility- Designing a new innovation & development center aimed at delivering Cloud based platforms & applications around the Internet of Things

Managing the development and strategy activities around Global Platforms & Services (Contact Center, Enterprise Solutions):- Product life cycle management of different global products and services supporting millions of user interactions a day by leveraging Telefonica capabilities across OBs: business automation tools, service orchestration- Market insight and market knowledge in enterprise related applications- Managing human and material resources; supplier selection, negotiation and follow-up; annual target setting to drive performance and incentives- Business development: strategic customers support at sales cycles- Documenting product materials as needed: concept documents, service manuals, operations manuals, etc- Defining and executing training programs for either global or local teams

Managing the development activities around Connectivity and Information services (Europe and Latin-America):- Telefonica OB need study and proposal design for new customer care models and new tools for better customer service management and automation- Tech-economic study for transformation: working with the OBs to design tech-economic plans for global product deployment roadmaps- Product management: Tech-economic deals, Technical supervision of product design, Resource management

Leading the development activities around International Voice services (Telefonica Spain and Telefonica Peru):- Telefonica OB need study and proposal design for telephone services- Design, development and testing to automate service performance and better use of resources

Developing activities around Voice Platforms & Services, Intelligent Networks, Data Switching Networks:- Technical assessment, design, development and testing of different services (1009, Spain Direct) and service platforms to optimize and automate service performance- Technical evaluation, design, development and testing of Intelligent Network elements and service management systems

Developing activities around computer Vision-based Services:- Technical design and development of national registration number visual recognition tools

Developing activities around Strategic Marketing Tools:- Technical design and development of tools to extract business opportunities from customer data