An IT support technician and enthusiastic IT support specialist with experience in providing advice and practical assistance to system users via the IT service desk telephone, support ticket system, and remote support software tools. Able to play a key role in diagnosing hardware and software problems and ensuring that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated, and having the ability to organize and present complex solutions clearly and accurately. Now looking for a suitable position with an ambitious and exciting company.