Client Service Manager appointed to develop, maintain, and constantly evaluate service protocols for Client Services Department. Also, in charge of standardization, development, and support of the project management office. - Guide and oversee a staff of 30 team members including a development team of project managers, designers, developers, and legal copywriters.- In charge of onboarding all new clients by delivering presentations and strategic marketing plans for their campaign. - Oversee the Project Management Office (PMO), and act as a project manager lead.- In charge of highly complex projects and marketing strategies of higher value. - Create policies and procedures for the Project Management Department, including tracking, documentation, and execute the following project management methodologies: agile, waterfall, and scrum.- Construct marketing plans and strategies specifically tailored to client needs, and budget.- Ensure that timelines are met, and provide metrics for project tracking. - Collaborate with an outsourced team of developers, and designers around the globe.- Instrumental in partnering with the multiple vendors in acquiring and retaining over 1000 customers nationwide, working one-on-one with sales representatives and clients. - Manage strategic partnerships with external businesses; identified business needs and opportunities; establishing priorities; and allocating resources to maximize client satisfaction.- Devised, monitored and improved key performance metrics for operations including client satisfaction, productivity and efficiency data that have lead to a new company best in client retention.- Audit the provisioning and development process to provide faster turnaround times and more detailed documentation.- Create concepts for and oversee the production of advertising materials and campaigns including videos, print pieces, client images, and website copy.

Collaborated with a team of award winning designers and senior web technicians to create a fully functioning website and online marketing strategy to increase a client’s ROI.- Coordinated all aspects of development of a comprehensive marketing strategy, working one-on-one with business owners and professionals.- Managed an internal creative team responsible for all aspects of website development. - Kept up with the latest standards and trends in the web marketing industry.- Collaborated with the marketing department to ensure standards were met in relation to a customer’s marketing plan. - Proactively identified and facilitated a resolution of any potential or actual deviations from company protocol, identifying risks to achieving key milestones.

Evaluated and monitored project related issues, directed an average of 200 high value global custom website projects quarterly, and ensured attainment of monthly deadlines.• Key developer of personnel that directed the activities for a team of 15 people. • Assured quality solutions by developing and completing test plans; maintaining projects and technical documentation.• Oversaw internal web development team of designers, developers, & quality assurance.• Performed monthly website maintenance that included HTML, and design related issues.

High-profile professional charged with serving as liaison between the organization and industry competitor, which involved interfacing between department heads at both companies ($1M annual project).• Steered contract negotiations with top tier industry competitor for $2M in potential business.• Devised strategies to improve customer service and provisioning protocol and training system.• Planned, executed, and analyzed projects according to their specific budgets, goals and timelines.• Coordinated all efforts with technical support team members.

Organized and executed accounting work utilizing QuickBooks, running reports, invoicing, and creating monthly billing. Responsible for maintaining, evaluating and constantly expanding company marketing strategies.• Functioned as liaison between our provisioning staff and client base to communicate client requests.• Designed and presented tradeshow publications, which involved editing, developing articles ideas and layout review.• Created and launched inbound and outbound sales initiatives that included trade shows, phone calls and staff sales training.