Javier Polanco Email & Phone Number

Javier is a professional with more gran 30 years of Experience in the tourism industry, in several areas such as Online-Travel sales, Revenue Management, Hotel management, Hotels Sales, Group and conventions, airline revenue, developing loyalty programs and strategic growth of direct channels of a hotel and chain. Before joining Expedia helped Melia International as commercial director in the Mexico City Office for the strategies to penetrate the brand in the Mexican Market, heading the reservation call center, the group and conventions area, Retails sales team, Business Sales team, Loyalty programs and relations with Airlines and OTA’s. and Before Sales, worked in some hotel chains in several areas such Front Desk, Front desk Manager, Reservation Manager, Room Division Manager, Groups and Conventions Manager, Resident Manager, among others, MAIN SKILLS: SALES: Excellent negotiator while building long relations and using the consultative approach,.Eager to hear the customers needs in order to find the right solution product in our portfolio to suggest. Develop and sustain strong partnerships through regular partner contact and delivering superior consulting services through regular partner contact; Develop a strong network and relationships within the local market in order to leverage appropriate market influencersMANAGEMENT: Maintain constant revision of the metrics with each member to help them also grow Incentivize the team to be creative and open to new ideas to obtain efficiencies; Build and maintain a high quality team (eg, Through onboarding, manage attrition, addressing and identifying skill gaps, etc ); Lead the Team by the example.Focus in the KPI’s and drive the team towards the accomplishment with different styles of leadershipUPPER MANAGEMENT AND COMMUNICATION: Liaison among the different teams to share findings and contributing to cross-functions ; Provide ongoing input to senior management in Developing effective and scalable solutions to improve process efficiencies ANALYTICAL: Understand the data and easy to navigate among tons of information to obtain and learn what is needed to reach the desired goal. Alert to market trends to determine actions to mitigate foreseeing issues or difficulties ahead of the road; Analyzing information, setting strategies to reach objectives for the team or the area.

Listed skills include Tourism, Hospitality Industry, Hotels, Online Advertising, and 12 others.