Javier Quek Email & Phone Number

• Work closely with the public bus operators to ensure adherence to contractual agreements and service level expectations.
• Monitors the performance of bus services through data mining and trend analysis
• Provide timely and accurate reporting of bus service statistics, performance benchmarking and comparison of public transport operators to management

• Manage a portfolio of Training Providers, administering claims and grant disbursements
• Prepare and collate data on a regular basis for reporting
• Liaise with Training Providers pertaining to queries and notifications
• Contact individuals to verify facts with the use of a structured workflow questionnaire and record results in a standardised format
• Perform quality control checks, report verification and access rights reviews

• Review inbound product-related brand (Facebook) requests for policy and quality compliance.
• Work with other internal teams globally to establish best practices and procedures to ensure consistency and sharing of learning between teams.

• Lead projects from conception to completion (eg Orientation; Pre-arrival services, sourcing new accommodation partners)
• Lead and train the Executives & Student Leaders in organization of Orientation programmes and other mass activities.
• Compile and vet all necessary documents needed after the orientation and other campus related activities. Plan & schedule medical check-ups & student pass formalities for international students.
• Effectively communicate across a diverse range of… Show more
• Effectively communicate across a diverse range of people (eg ICA, medical clinics, and other vendors) to ensure the international students have a seamless experience from reporting till they obtain the student pass.
• Lead and supervise complex, high-volume travel scheduling/booking, coordinating with transportation vendors, to provide world class service and experience for new international students.

• Manage all solicited and unsolicited customer feedbacks via all channels, all the way through satisfactory resolution.
• Resolve customer feedback via phone, writing or in person efficiently and escalate issues promptly when required.
• Compile and analyze feedback data, identify the root causes and work with the relevant stakeholders/ limit heads to address them.
• Identify staffs that qualify for service recognition awards and contribute to the preparation of service recognition… Show more
• Identify staffs that qualify for service recognition awards and contribute to the preparation of service recognition events.
• Communicate and increase the awareness of all customer experience and service initiatives to business unit heads. Show less

• Establish and develop relations with patrons and provide personalized service.
• Collate patrons' preferences and record information into marketing systems and applications.
• Assist with reimbursement/s based on the patron's available complimentary allowance.
• Attend to patrons during their visit and Preparation, Coordination and Services provided for patrons utilizing the private gaming salons.
• Liaise closely with other departments. E.g. Gaming and Non-Gaming departments'… Show more
• Liaise closely with other departments. E.g. Gaming and Non-Gaming departments' collaboration to provide excellent service offered to patrons and fulfil their needs.

• Project Management for Services under existing Master Contract
• Provision of services related to Ministry of Defence employees’ welfare benefits and public relations – Management of vendors and suppliers
• Responsible for key Ministry of Defence Events from planning to execution
• Source for strategic vendors to enhance existing services and create unique selling preposition
• Conduct onsite execution and management of events
• Responsible for coordinating and… Show more

Bachelor'S Degree, Business (Management)

High School Diploma, Information Communications