Javier Quek Email & Phone Number

• Work closely with the public bus operators to ensure adherence to contractual agreements and service level expectations.• Monitors the performance of bus services through data mining and trend analysis• Provide timely and accurate reporting of bus service statistics, performance benchmarking and comparison of public transport operators to management

• Manage a portfolio of Training Providers, administering claims and grant disbursements• Prepare and collate data on a regular basis for reporting• Liaise with Training Providers pertaining to queries and notifications• Contact individuals to verify facts with the use of a structured workflow questionnaire and record results in a standardised format• Perform quality control checks, report verification and access rights reviews

• Review inbound product-related brand (Facebook) requests for policy and quality compliance.• Work with other internal teams globally to establish best practices and procedures to ensure consistency and sharing of learning between teams.

• Lead projects from conception to completion (eg Orientation; Pre-arrival services, sourcing new accommodation partners)• Lead and train the Executives & Student Leaders in organization of Orientation programmes and other mass activities.• Compile and vet all necessary documents needed after the orientation and other campus related activities. Plan & schedule medical check-ups & student pass formalities for international students.• Effectively communicate across a diverse range of… Show more • Lead projects from conception to completion (eg Orientation; Pre-arrival services, sourcing new accommodation partners)• Lead and train the Executives & Student Leaders in organization of Orientation programmes and other mass activities.• Compile and vet all necessary documents needed after the orientation and other campus related activities. Plan & schedule medical check-ups & student pass formalities for international students.• Effectively communicate across a diverse range of people (eg ICA, medical clinics, and other vendors) to ensure the international students have a seamless experience from reporting till they obtain the student pass.• Lead and supervise complex, high-volume travel scheduling/booking, coordinating with transportation vendors, to provide world class service and experience for new international students.• Compile and analyze the students' satisfaction of orientation, pre-arrival services, and accommodations based on the feedback collected from the students and various stakeholders and create a report every trimester on ways to improve students' experiences.• Continuously source and evaluate the performance of the accommodation and transportation vendors.• Review Tender documents and generate monthly bill payments to external stakeholders.• Build good communication channels and long-term relationships with accommodation partners. Show less

• Manage all solicited and unsolicited customer feedbacks via all channels, all the way through satisfactory resolution.• Resolve customer feedback via phone, writing or in person efficiently and escalate issues promptly when required.• Compile and analyze feedback data, identify the root causes and work with the relevant stakeholders/ limit heads to address them.• Identify staffs that qualify for service recognition awards and contribute to the preparation of service recognition… Show more • Manage all solicited and unsolicited customer feedbacks via all channels, all the way through satisfactory resolution.• Resolve customer feedback via phone, writing or in person efficiently and escalate issues promptly when required.• Compile and analyze feedback data, identify the root causes and work with the relevant stakeholders/ limit heads to address them.• Identify staffs that qualify for service recognition awards and contribute to the preparation of service recognition events.• Communicate and increase the awareness of all customer experience and service initiatives to business unit heads. Show less

• Establish and develop relations with patrons and provide personalized service.• Collate patrons' preferences and record information into marketing systems and applications.• Assist with reimbursement/s based on the patron's available complimentary allowance.• Attend to patrons during their visit and Preparation, Coordination and Services provided for patrons utilizing the private gaming salons.• Liaise closely with other departments. E.g. Gaming and Non-Gaming departments'… Show more • Establish and develop relations with patrons and provide personalized service.• Collate patrons' preferences and record information into marketing systems and applications.• Assist with reimbursement/s based on the patron's available complimentary allowance.• Attend to patrons during their visit and Preparation, Coordination and Services provided for patrons utilizing the private gaming salons.• Liaise closely with other departments. E.g. Gaming and Non-Gaming departments' collaboration to provide excellent service offered to patrons and fulfil their needs.• Create Patron Tracking accounts and issuance of Paiza Membership cards inclusive of Day Pass and Paiza Supplementary cards.• Manage the Membership Counters to ensure adherence to Casino Regulations for patrons visiting Paiza areas.• Assist with Special Events and Promotions.Mentoring of new hires and planning of team-building events. Show less

• Project Management for Services under existing Master Contract • Provision of services related to Ministry of Defence employees’ welfare benefits and public relations – Management of vendors and suppliers • Responsible for key Ministry of Defence Events from planning to execution• Source for strategic vendors to enhance existing services and create unique selling preposition• Conduct onsite execution and management of events • Responsible for coordinating and… Show more • Project Management for Services under existing Master Contract • Provision of services related to Ministry of Defence employees’ welfare benefits and public relations – Management of vendors and suppliers • Responsible for key Ministry of Defence Events from planning to execution• Source for strategic vendors to enhance existing services and create unique selling preposition• Conduct onsite execution and management of events • Responsible for coordinating and procuring logistics/ resources for events • Oversee setup and dismantling of event logistics • Maintain good relationships with clients • Responsible for the sales and marketing of the events and tours • Develop & maintain key accounts and identify new prospects Show less

Bachelor'S Degree, Business (Management)

High School Diploma, Information Communications