Javier Ramirez Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

• Provide assistance on inquiries initiated by taxpayers by determining information needed to resolve inquiries, and researching pertinent tax data through IDRS, accounting records, telephone contact, IRS officials or other agencies.• Take corrective actions to close a case, such as adjusting taxpayer's account, recomputing tax liability, and preparing manual refunds.• Refer possible violations of tax law or cases requiring examination determinations or legal determinations of the tax code.

Austin, Texas, United States

• Achieved expected results through timely and accurate completion of assignments and exceeded customer expectations resulting from my ability to self-pace and strong management skills.• High volume tax collection, following IRS laws for Business and Individual returns. • Efficiently and accurately processed and entered tax data into IRS database. • Analyzed source documents, including Form 1040, W-2, Extensions and working knowledge of Remittance Processing Systems.• Identified uncommon and incorrect data for proper routing and resolution.

Austin, Texas Metropolitan Area

• Collaborated with the Marketing coordinator to develop a social media strategy for a national marketing campaign. Designed a spreadsheet in Excel using references that aggregated sponsorship and event data into a social media calendar.• Tracked social media engagement in an Excel spreadsheet for a marketing blitz in order to increase product sales by 1.5 million cases annually. • Oversaw storage costs of our point-of-sale merchandise inventory and performed a cost savings analysis to ensure financial efficiencies by using pivot tables in Excel. • Utilized advanced Excel skills (VLOOKUP, pivot tables, etc) to create spreadsheet showing complex accounts payable data in real time • Analyzed point of sell inventory based on historic purchase orders to forecast inventory needs for the upcoming quarter saving $1,500 in marketing materials. • Analyzed social media data and sales data to better understand projected sales and market conditions across the country.• Evaluated production output in Excel to ensure the accuracy of daily cycle counts which included pre and postproduction counts. This was used to maintain the integrity of the inventory in the production warehouse. The accounting department used this data to evaluate what they had on hand vs what was in the production cycle. The report was used to forecast future inventory needs. Attention to detail and accuracy were paramount to ensuring the integrity of the inventory database.

Perry-Castañeda Library

• Responded to requests from students and the general public for assistance with library computer technical services • Trained users on Mac, Microsoft Office and Adobe software applications • Improved the customer response time by solving level 1 service requests, limiting the escalation to tech support• Managed calls and collaborated with information technology services to establish tickets that needed to be escalated to ensure a quick resolution• Assigned user accounts and granted permissions to shared research resources assuring senior management that appropriate careful permission allocation was provided by the level of permission settings• Assisted in troubleshooting issues that spanned across multiple operating systems such as Mac and Windows 7, 8, 10 operating systems • Maintained library printer operations • Configured and managed Mac OS and windows devices

Bachelor Of Arts - Ba, Economics

Activities and Societies: Texas Economics Association, Empowerment Leadership Alliance (Computer and Technology Focus)

Business Foundations Program