• Serve as the primary point of contact for IT-related issues for multiple clients at a Managed Service Provider (MSP) company.• Manage and resolve client issues using various ticketing systems, including Autotask, ConnectWise, Help Desk, HappyFox, and Jira.• Utilize Microsoft tools like O365 Admin Center, Exchange Admin Center, Endpoint Manager, Azure AD, and Microsoft Defender to troubleshoot and perform tasks.• Conduct tasks such as running message traces, releasing quarantined emails, and managing user licenses.• Provide Mobile Device Management (MDM) services by adding devices to Intune.• Create and manage shared mailboxes, distribution lists, and user accounts.• Reset user passwords and handle account management requests.• Deliver onsite support for hardware issues, ensuring timely resolution.

• Utilized ServiceNow ticketing system to document work performed and manage user accounts within the company network.• Acted as the single point of contact for all IT-related issues, exceeding service-level agreement metrics consistently.• Completed daily governance reports• Awarded as a top 3 performer for the month 6 times.

- Provided and maintained excellent customer relations, ensuring agent inquiries were handled in a prompt, efficient, courteous, effective, and professional manner.- Provided technical support to users via phone, chat, email, and tickets.

• Assembled components with precision, ensuring correct fit and fastening parts at Western Window Systems.• Resolved assembly issues by adjusting dimensions to meet specifications, leading to efficient production processes.• Notified supervisors for additional resources, showcasing problem-solving skills and teamwork in a fast-paced environment.

• Managed cash control, sales, and records at Lowe's store in Phoenix, Arizona.• Provided exceptional customer service by answering product-related inquiries.• Ensured a seamless shopping experience for customers by assisting with various store tasks.