• Positioned for future success: Driving strategic initiatives to ramp up operations in 2024, capitalizing on the foundation laid with the new warehouse to achieve increased efficiency, expanded capacity, and heightened overall performance.• Spearheaded the development of 25+ storing locations, both physical and virtual, utilizing Oracle systems to optimize inventory control processes and enhance overall efficiency.• Demonstrated proficiency in leveraging Oracle systems to streamline warehouse operations, contributing to enhanced data accuracy and real-time visibility across the inventory network.

• Successfully launched Start-Up department along with overseeing 3 cross functional departments consisting of (customer returns, vendor returns and warehouse deals with 15 direct reports & 60+ indirect reports)• Achieved 100% inventory accuracy by leading and performing building inventory audits, ensuring timely and accurate order fulfillment to meet customer expectations.• Developed and implemented customer-centric standard operating procedures for problem-solving and audit roles, including the creation of a mastermind cheatsheet, a how-to guide, and a quality refresher, resulting in streamlined processes and improved service delivery by 15%• Reduced monthly loss by 5% through effective ownership of customer concessions and implementation of proactive loss prevention strategies, enhancing the overall customer experience.• Effectively communicated ongoing investigations and unstable inventory situations to nationwide sites, ensuring all stakeholders were informed and aware of potential risks and their impact on customers.• Analyzed problem-solving, audit, and quality metrics to identify preventable issues, leading to an 85% increase in Quality Assurance and improved customer satisfaction.

• Successfully launched Start Up warehouse overseeing all areas of production, quality and safety goals for Customer Returns department.• Process engineered outbound process/layout by creating a comprehensive process guide, resulting in the successful flow of 100K packages quarterly and maximizing trailer utilization. • Generated over 1 million USD in revenue annually by implementing proper labor allocation, maintaining quality standards, and overachieving productivity goals, resulting in increased profitability and customer satisfaction. • Developed and implemented an Outbound problem solve guide, resulting in a 75% reduction in errors before and 0% error rate after, improving process efficiency. • Successfully led a team of 65+ associates, utilizing strong communication and organizational skills to achieve team goals and maintain a positive work environment. • Successfully hired and developed two floor associates, promoting them to Process Assistants through effective training and mentorship.

• Successfully launched Start Up warehouse overseeing delivery station production, quality and safety goals.• Recruited and onboarded over 200 employees, showcasing my ability to effectively integrate new team members while exceeding production/quality targets by 15%.• Took on a stretch role as a Process Assistant, where I successfully managed daily operations, oversaw inventory levels, and led a team of associates to achieve productivity and quality goals.• Acted as a key point of contact for new associates, providing clear and concise explanations of Amazon's rules and policies to ensure compliance and safety in the workplace.• Collaborated with the Learning team to develop an innovative employee recognition award program called "e-swag," which promoted a positive and engaging work culture among associates.• Implemented hands-on safety training sessions for Amazon associates, demonstrating proper lifting techniques and promoting maximum productivity while maintaining a safe work environment.

• Played a vital role in the delivery process by receiving and preparing inventory for shipment, ensuring that all items were accounted for and properly organized.• Leveraged advanced technology such as smartphones and handheld devices to efficiently sort, scan, and prepare orders, streamlining the inventory management process and reducing errors.• Followed clear prompts and instructions displayed on screens for various tasks, ensuring accuracy and consistency throughout the preparation process.• Demonstrated expertise in building, wrapping, sorting, and transporting pallets and packages, maximizing efficiency and minimizing delays in the delivery process.• Collaborated closely with truck drivers to receive and inspect incoming shipments, verifying the accuracy of all items and promptly addressing any discrepancies or issues.