Javier Rivera Email & Phone Number

• Design, Installation, Configuration, and Operations of enterprise-level Health & Status Monitoring tools such as Zenoss
• Configure and maintain VMs with the use of VMware vSphere
• Analyze and conduct root cause analysis to mitigate issues on Dell, VMware, EMC, and other devices and applications.
• Provide Subject Matter Expertise (SME) for Health and Status Monitoring
• Develop and Deliver formalized and over-the-shoulder training on the Zenoss solution
• Support DevOps staff in developing standards for heath and status monitoring and integrating new devices, services, and applications into the baseline

San Antonio, Texas

San Antonio, Texas Area

• Perform operational tests on equipment prior to issue or installation to ensure proper operation of hardware, software, device or network conflicts.
• Creates and maintains user accounts, groups, domain computers and network printers within Active Directory in accordance with US Army regulations and standards.
• Oversee the 25series DOD 8570.01-M certification requirements for the Brigade. (12 Enlisted Soldiers, 1 Warrant Officer, 1 Officer)
• Supervise and mentors new Tier I and II technicians (E1-O3).
• Provide automation support with software installations, hardware configurations, and communication networking to support daily operations and major fielding activities.
• Contribute to the Brigade Information Technology Budgetary planning meetings each year to include all PBAC meetings.

San Juan, PR

• Coordinated all activities related to VI products and services for the state such as manual and computer-generated graphics, presentation services (conference rooms and classrooms), VI equipment and product loan as.
• Coordinated with various outside agencies/contractors on projects that involved research, procurement and installation of contract services.
• Designed, published and maintained the state public website, ensuring all material presented was in compliance with copyright requirements and the design was in compliance with Americans with Disabilities Act for.
• Planed and administered the state’s VI program. Developed policies, directives, and standard operating procedures (SOP).
• Imaged and configured user systems for all machines to US Army specifications.
• AD clean up and reconciliation after hardware naming scheme was implemented.

Djibouti

• Responsible for the design, planning and implementation of the Network infrastructure which would be spread throughout five assigned buildings.
• Provided Tier I and Tier II support to 60+ users and escalated problems accordingly.
• Implemented a Remedy ticketing system to assist employees on day to day operations and maintain record of completed tasks to facilitate reporting to senior staff.
• Created user accounts in accordance with US Navy standard naming conventions and assigned file permissions and messaging access.
• Assigned and responsible for the installation, configuration and maintenance of computer equipment including computer terminals, printers, modems, routers, switches, personal computers, telecommunications equipment and.
• Worked with other IT offices composed of DoD civilians, DoD contractors, personnel from other branches of the military, foreign military, as well as local nationals.

• Performed operational tests on equipment prior to issue or installation to ensure proper operation and absence of hardware, software, device or network conflicts.
• Created and maintained user accounts in accordance with US Army and local regulations.
• Supervised and mentored new Tier 1 Technicians on the floor and took calls for any elevated tickets.
• Provided technical hands-on assistance with software installations, hardware configurations, and communication networking to support daily operations and major fielding activities.
• Redesigned and maintained the PRNG public website as well as implemented the use of MS SharePoint to facilitate the sharing of information between different sections and offices.

Associate Of Arts And Sciences - Aas, Computer Science

Education record