Javier Rivera Email & Phone Number

• Design, Installation, Configuration, and Operations of enterprise-level Health & Status Monitoring tools such as Zenoss• Configure and maintain VMs with the use of VMware vSphere• Analyze and conduct root cause analysis to mitigate issues on Dell, VMware, EMC, and other devices and applications.• Provide Subject Matter Expertise (SME) for Health and Status Monitoring• Develop and Deliver formalized and over-the-shoulder training on the Zenoss solution• Support DevOps staff in developing standards for heath and status monitoring and integrating new devices, services, and applications into the baseline • Tune thresholds and metrics to for monitored devices and services • Configure infrastructure components to provide health & status information to Zenoss via SSH and SNMP • Discover and model infrastructure components (network, compute, storage, VMWare) in Zenoss • Discover and model Red Hat Enterprise Linux (RHEL) and Windows Virtual Machines • Design, Implement, and Test Zenoss updates into test and production systems • Develop updated automated solutions to deploy and configure new and updated Zenoss instances• Deliver End-to-End systems engineering services to customers as directed: requirements gathering, site surveys, design, development, test and documentation of solutions

San Antonio, Texas

San Antonio, Texas Area

• Perform operational tests on equipment prior to issue or installation to ensure proper operation of hardware, software, device or network conflicts.• Creates and maintains user accounts, groups, domain computers and network printers within Active Directory in accordance with US Army regulations and standards. • Oversee the 25series DOD 8570.01-M certification requirements for the Brigade. (12 Enlisted Soldiers, 1 Warrant Officer, 1 Officer)• Supervise and mentors new Tier I and II technicians (E1-O3).• Provide automation support with software installations, hardware configurations, and communication networking to support daily operations and major fielding activities.• Contribute to the Brigade Information Technology Budgetary planning meetings each year to include all PBAC meetings. • Ensure all system devices attached to the USARnet are in compliance with all DISA/2RCC/NETCOM security standards. (STIG and IAVA compliant).• Ensure all Desktop and Laptop devices are kept up to the latest AGM image mandated by CIO G6/USAR. • Support a Brigade level unit, which has 450 soldiers and 10 DA Civilians; by maintaining 220 assigned laptops, 50 desktops, 20 printers and 20 MFD devices located in 10 different locations throughout the United States.• Assist logistics section on proper accountability and distribution of IT equipment throughout our Brigade.• Provide desktop support and training for both software and hardware, and automation security for 450 users remotely or in person as needed to minimize downtime and maintain mission readiness.• Utilize a remedy ticketing system to track problems for 1300+ network users and computers for the Brigade and Higher headquarters.• Monitor and maintains security eligibility requirements for over 450 soldiers within the command.

San Juan, Pr

• Coordinated all activities related to VI products and services for the state such as manual and computer-generated graphics, presentation services (conference rooms and classrooms), VI equipment and product loan as well as video teleconferencing. • Coordinated with various outside agencies/contractors on projects that involved research, procurement and installation of contract services.• Designed, published and maintained the state public website, ensuring all material presented was in compliance with copyright requirements and the design was in compliance with Americans with Disabilities Act for accessibility and military regulation.• Planed and administered the state’s VI program. Developed policies, directives, and standard operating procedures (SOP).• Imaged and configured user systems for all machines to US Army specifications.• AD clean up and reconciliation after hardware naming scheme was implemented.• Installed, configured and administered LAN/WLAN network communications and hardware, which include various models of Cisco equipment and Aruba antennas.• Ensured quick resolution of user concerns and escalated more complicated support issues to Tier III and field service engineers.• Installed Windows OS and Office software critical security patches.• Assisted in the migration of 1,200+ users. Troubleshot software/hardware and identified network problems when relating to end-user’s computers.• Restructured network folders to give individual access and created new security groups for easier management.

Djibouti

• Responsible for the design, planning and implementation of the Network infrastructure which would be spread throughout five assigned buildings. • Provided Tier I and Tier II support to 60+ users and escalated problems accordingly.• Implemented a Remedy ticketing system to assist employees on day to day operations and maintain record of completed tasks to facilitate reporting to senior staff.• Created user accounts in accordance with US Navy standard naming conventions and assigned file permissions and messaging access.• Assigned and responsible for the installation, configuration and maintenance of computer equipment including computer terminals, printers, modems, routers, switches, personal computers, telecommunications equipment and secure data equipment.• Worked with other IT offices composed of DoD civilians, DoD contractors, personnel from other branches of the military, foreign military, as well as local nationals.• Coordinated all aspects of travel, lodging, time on ground, events, meetings with military personnel or local dignitaries and VTC’s on a minute by minute schedule for 20+ VIP visits to the base, ranging from one star to four star Generals, Senators, Congressman, Ambassadors and local/foreign dignitaries.

• Performed operational tests on equipment prior to issue or installation to ensure proper operation and absence of hardware, software, device or network conflicts.• Created and maintained user accounts in accordance with US Army and local regulations.• Supervised and mentored new Tier 1 Technicians on the floor and took calls for any elevated tickets.• Provided technical hands-on assistance with software installations, hardware configurations, and communication networking to support daily operations and major fielding activities.• Redesigned and maintained the PRNG public website as well as implemented the use of MS SharePoint to facilitate the sharing of information between different sections and offices.

Associate Of Arts And Sciences - Aas, Computer Science

Education record