Responsible for the first UK Consumer Fulfilment Centre set up and development as a multi-site onboarding up to 5 customers accounts and their merchants. Directing and optimising end-to-end warehouse operations, including receiving, distribution, and the strategic implementation of a tailored Warehouse Management System (WMS) to align with each contract's specific needs.Establishing and nurturing high-level customer relationships, ensuring the consistent delivery of exceptional service and driving initiatives to surpass client expectations.Leading the oversight and analysis of daily and monthly performance metrics, ensuring the site consistently exceeds operational benchmarks and customer requirements.Enforcing rigorous standards in Quality, Safety, Health, and Environmental (QSHE) protocols, as well as Material Handling Equipment (MHE) safety, to uphold and advance the site’s operational excellence.Overseeing the strategic management of both soft and hard facilities, ensuring the seamless and efficient functioning of the site’s entire operational infrastructure.Driving continuous process improvement across all warehouse functions to enhance efficiency, streamline 24/7 operations, and optimize the allocation of resources.Strategically orchestrating warehouse space management and proactively forecasting inventory flows to prevent disruptions and maintain operational continuity.Leading collaboration with workforce management agencies,** overseeing shift patterns, recruitment, performance evaluations, and disciplinary investigations, ensuring alignment with the site's strategic goals.Mentoring and developing new team members and recent graduates, providing leadership and strategic direction to build a highly skilled and motivated workforce.Executing agile strategic planning to anticipate and address last-minute customer demands, ensuring the site remains adaptable and responsive to evolving client needs.

- Orchestrating and optimizing warehouse operations, encompassing receiving, distribution, and Warehouse Management System (WMS) implementation tailored to each contract's unique specifications.- Cultivating daily interactions with our valued customers to uphold the highest standards of service excellence, consistently exceeding their expectations.- Rigorously monitoring and analyzing daily and monthly reports to consistently deliver superior performance and meet or surpass customer demands.- Maintaining a steadfast focus on Quality, Safety, Health, and Environmental (QSHE) standards and Material Handling Equipment (MHE) safety protocols.- Overseeing comprehensive soft and hard facilities management, ensuring the efficient functioning of our operational infrastructure.- Continuously evaluating and refining warehouse processes to maximize workflow efficiency during round-the-clock operations while optimizing resource utilization.- Strategically managing warehouse space and proactively forecasting the movement of goods to prevent disruptions.- Collaborating effectively with workforce management agencies, managing shift patterns, recruitment, performance evaluations, and investigations.- Providing mentorship and guidance to new team members, including mentoring recent graduates.- Employing agile strategic planning to swiftly address last-minute customer requests, maintaining a proactive approach to meet evolving client needs.

Facilitating warehouse operations: receiving, distribution and warehouse management system (WMS)• Implementing and tailoring WMS to contract specifications• Daily customer interaction for optimal customer excellence• Monitoring daily and monthly reports to meet and exceed customer expectations• Reporting and monitoring QSHE and MHE safety• reporting and managing soft and hard facilities management• Observing and improving warehouse streamline during 24 hours operation in order to maximise work flow capacity with a small workforce• Monitoring warehouse space and forecasting movement of goods.• Effectively communicating with agency for workforce management including workforce shift patterns, recruitment, performance management and investigations.• Coaching and mentoring new members of staff, including mentoring new graduate• Agile strategic planning to achieve last minute requests from customer

Promoted to Operations Manager within one year of employment.Reporting to General Manager and Head of Operations- Full responsibility for the production and distribution of over 100k test kits per shift.- Inducting and training over 310 operators on shift with 2 Shift Managers, Inbound/Outbound Manager and 18 supervisors.- Successfully kitting and shipping over 100k daily.- 100% target achievement, quality, production and distribution.- Successfully managing 4PL operation based in Runcorn in the national distribution of LFD lateral flow tests in the absence of the General Manager. (Secondment)- Developed and established further relationships with the customer and the 4PL logistics provider. - Implementation of WMS and stock control

Reporting to the Group Inventory and Planning Manager. - Successfully introduced and implemented the inventory and data analysis team on site. - Introduced and helped developed the WMS for inventory and stock control.- Responsible for a team of 12 inventory and data analysts across 4 shifts 7 days a week. - Created the SOP’s for the inventory department and implemented changes across all shifts ensuring stock integrity and maintaining the business out of risk. - Implemented cycle counts, quarantine and stock control with over 4K racking locations and over 100 floor and bulk locations. - 99.7% accuracy achieved in stock takes and customer audits.