Javier Serna Email & Phone Number

Atlanta, Georgia, United States

• Spearheaded the implementation and enforcement of Quality Management Systems ensuring adherence to industry standards and regulations while maintaining Quality KPI charts.• Led cross-functional teams to investigate and resolve customer complaints effectively, enhancing customer satisfaction and loyalty.• Created and reconfigured materials’ settings on the SAP Quality Management module. • Drove continuous improvement initiatives (A3s and RIEs projects) resulting in enhanced product quality and cost savings, contributing to overall operational efficiency.• Conducted ISO 9001 and VDA 6.3 internal audits, On-Site Vendor Quality Audits, Vendor Corrective Actions, FAI approvals, and MRB disposition.

Atlanta, Ga

• Developed work instructions for FAI, Incoming, WIP, and final inspection to ensure product quality, utilizing industry best practices and standards.• Utilized data analysis techniques and conducted comprehensive internal audits to identify root causes of defects and implement corrective actions, improving product quality and reliability.• Performed Vendor Quality Audits, created Vendor Corrective Actions and verified effectiveness of implementation.• Implemented SPC NP control chart to soldering stations to reduce defective rate from 50-60% to 5-10%. • Provided IPC-600 and IPC-610 training to Quality Engineers and Inspectors.

Atlanta, Georgia, United States

• Generated new prospects through web surfing and cold calling.• Built strong business relationships with companies seeking networking equipment solutions.• Provided tailored company introductions/presentations, supported prospects/customers in assessing networking equipment needs, and prepared and followed up on price proposals. • Closed sales, ensured accurate order fulfillment and timely delivery and maintained long-term customer relationships.

Guadalajara, Mexico Metropolitan Area

• Developed, implemented, and enforced a comprehensive quality assurance plan, encompassing standards such as FDA/G10002, ISO: 9001-2015, ISO: 13485, NOM-059, QS:9000/TS-16949, and UL.• Identified and resolved quality control issues through periodic inspections, internal audits, and collaboration with stakeholders, ensuring adherence to standards such as Lean-Six Sigma. • Analyzed customer feedback and internal data to identify trends and areas for improvement, leading to the development and implementation of corrective action plans. • Managed supplier relationships and audits, overseeing the approval process for new suppliers and ensuring compliance with quality standards.• Analyzed data from QC records to identify potential risks and develop corresponding action plans. • Managed new supplier implementation and transfer, audited external suppliers and developed processes to monitor the performance of and support the development of the suppliers through PPAP.

Guadalajara, Mexico Metropolitan Area

• Pioneered the establishment of Mexico operations, from site selection to full-scale facility setup and operationalization, demonstrating strong leadership and strategic acumen. • Instituted comprehensive training programs to instill company values and quality standards, ensuring alignment across all operational functions. • Managed budgetary planning and promotional activities, during business growth and market expansion initiatives resulting in average increase in customer portfolio of 200%.

Guadalajara, Mexico Metropolitan Area

• Orchestrated the design and implementation of optimized plant layouts and production processes, aligning with product design specifications and industry best practices.• Directed facility setup and remodeling efforts, ensuring seamless operational transitions and maximizing resources.• Conducted comprehensive ERP and QMS implementations, driving adherence to ISO requirements and fostering a culture of operational excellence. • Interviewed candidates and trained Managers on the ERP system, ISO900, Quality Management System and Manufacturing processes.

Guadalajara, Mexico Metropolitan Area

• Led a multidisciplinary team whose purpose was to take the newly designed product through all its stages of manufacturing, from its introduction to its serial production.• Interacted with the R&D team to facilitate the transfer of the designed product to its manufacturing stage, proposing engineering changes to the product during its design process to improve its manufacturability. • Led and trained the team to design the operation flow, time-motion study, standard times, tooling design, and coordinating the SMT programming and oven profiling, the Auto Insertion programming and tooling, line balancing, testing design and programming, work instructions and visual aid preparation, inspection plans, quality control charts. • Created materials structure and bill of materials, loaded the ERP/MRP with the required information to materials procurement and inventory control.• Coordinated the different stages of the new product introduction and generated the required Engineering Changes for product and process improvement.

Guadalajara, Mexico Metropolitan Area

• Transferred the whole PCBs production process from Watsonville, CA USA to the new Guadalajara, Mexico plant.• Coordinated third party suppliers to the upgrade of the facility’s electrical system, compressed air system and water treatment system.• Trained Engineers and Technicians in the programing, operation, and maintenance of the assembly equipment.• Designed production floor layout and production process.• Conducted value stream mapping and statistics process control to drive improvement.