Javier Serna Email & Phone Number

Atlanta, Georgia, United States

• Spearheaded the implementation and enforcement of Quality Management Systems ensuring adherence to industry standards and regulations while maintaining Quality KPI charts.
• Led cross-functional teams to investigate and resolve customer complaints effectively, enhancing customer satisfaction and loyalty.
• Created and reconfigured materials’ settings on the SAP Quality Management module.
• Drove continuous improvement initiatives (A3s and RIEs projects) resulting in enhanced product quality and cost savings, contributing to overall operational efficiency.
• Conducted ISO 9001 and VDA 6.3 internal audits, On-Site Vendor Quality Audits, Vendor Corrective Actions, FAI approvals, and MRB disposition.

Atlanta, GA

• Developed work instructions for FAI, Incoming, WIP, and final inspection to ensure product quality, utilizing industry best practices and standards.
• Utilized data analysis techniques and conducted comprehensive internal audits to identify root causes of defects and implement corrective actions, improving product quality and reliability.
• Performed Vendor Quality Audits, created Vendor Corrective Actions and verified effectiveness of implementation.
• Implemented SPC NP control chart to soldering stations to reduce defective rate from 50-60% to 5-10%.
• Provided IPC-600 and IPC-610 training to Quality Engineers and Inspectors.

Atlanta, Georgia, United States

• Generated new prospects through web surfing and cold calling.
• Built strong business relationships with companies seeking networking equipment solutions.
• Provided tailored company introductions/presentations, supported prospects/customers in assessing networking equipment needs, and prepared and followed up on price proposals.
• Closed sales, ensured accurate order fulfillment and timely delivery and maintained long-term customer relationships.

Guadalajara, Mexico Metropolitan Area

• Developed, implemented, and enforced a comprehensive quality assurance plan, encompassing standards such as FDA/G10002, ISO: 9001-2015, ISO: 13485, NOM-059, QS:9000/TS-16949, and UL.
• Identified and resolved quality control issues through periodic inspections, internal audits, and collaboration with stakeholders, ensuring adherence to standards such as Lean-Six Sigma.
• Analyzed customer feedback and internal data to identify trends and areas for improvement, leading to the development and implementation of corrective action plans.
• Managed supplier relationships and audits, overseeing the approval process for new suppliers and ensuring compliance with quality standards.
• Analyzed data from QC records to identify potential risks and develop corresponding action plans.
• Managed new supplier implementation and transfer, audited external suppliers and developed processes to monitor the performance of and support the development of the suppliers through PPAP.

Guadalajara, Mexico Metropolitan Area

• Pioneered the establishment of Mexico operations, from site selection to full-scale facility setup and operationalization, demonstrating strong leadership and strategic acumen.
• Instituted comprehensive training programs to instill company values and quality standards, ensuring alignment across all operational functions.
• Managed budgetary planning and promotional activities, during business growth and market expansion initiatives resulting in average increase in customer portfolio of 200%.

Guadalajara, Mexico Metropolitan Area

• Orchestrated the design and implementation of optimized plant layouts and production processes, aligning with product design specifications and industry best practices.
• Directed facility setup and remodeling efforts, ensuring seamless operational transitions and maximizing resources.
• Conducted comprehensive ERP and QMS implementations, driving adherence to ISO requirements and fostering a culture of operational excellence.
• Interviewed candidates and trained Managers on the ERP system, ISO900, Quality Management System and Manufacturing processes.

Guadalajara, Mexico Metropolitan Area

• Led a multidisciplinary team whose purpose was to take the newly designed product through all its stages of manufacturing, from its introduction to its serial production.
• Interacted with the R&D team to facilitate the transfer of the designed product to its manufacturing stage, proposing engineering changes to the product during its design process to improve its manufacturability.
• Led and trained the team to design the operation flow, time-motion study, standard times, tooling design, and coordinating the SMT programming and oven profiling, the Auto Insertion programming and tooling, line.
• Created materials structure and bill of materials, loaded the ERP/MRP with the required information to materials procurement and inventory control.
• Coordinated the different stages of the new product introduction and generated the required Engineering Changes for product and process improvement.

Guadalajara, Mexico Metropolitan Area

• Transferred the whole PCBs production process from Watsonville, CA USA to the new Guadalajara, Mexico plant.
• Coordinated third party suppliers to the upgrade of the facility’s electrical system, compressed air system and water treatment system.
• Trained Engineers and Technicians in the programing, operation, and maintenance of the assembly equipment.
• Designed production floor layout and production process.
• Conducted value stream mapping and statistics process control to drive improvement.