Efficiently manage a ticketing system for a major automotive manufacturer, addressing complex titling needs and ensuring timely resolution of requests. Possess knowledge on 5+ major automotive captives and their titling needs, handling 400-800 inquiries a week.Developed macros and automated workflows using a secure, offline program to streamline ticket management, significantly improving response time and ticket assignment processes while maintaining company security requirements.Maintain proactive communication with 13 states, ensuring up-to-date information on Electronic Lien and Title (ELT) programs and potential regulatory changes.Possess in-depth knowledge of electronic titling data structures across 25+ active ELT states, enough to create a VBA program that accurately parses ELT data for ELT copy generation.Proficient in VBA coding and Microsoft Office, leveraging technical expertise to optimize operations and improve efficiency.

Assisted in the completion of over 50 home-remodeling projects (budgets up to $50K). Projects ranged from installing simple fixtures to increasing the square footage of a home.Arranged for the proper removal of construction-related debris.Assisted with measurements, cutting and installation.Gained practical, hands-on knowledge of all aspects of home construction and remodeling.Developed a solid knowledge of an extensive array of tools, hardware and building materials.

-Gained in depth knowledge of home plumbing throughout all stages of home construction. -Attended to 200+ emails daily, organized our inboxes and forwarded important information to whom it concerned.-Made work orders for material orders and marked up plans to give packets to our workers and subcontractors.-Temporarily managed operations in Dallas. Billed for our Dallas branch, Used excel spreadsheets to keep track of unpaid items. Kept in constant communication with my Dallas team and Dallas construction managers about completed stages, service/warranty calls, and extra purchase/change orders.

Able to prepare and cook accurate meal assignments in high customer volume.Ability to multitask in cooking assignments as well as food handling and packaging.Promoted to manager and learned most positions within three months of employment. Trained new employees to function independently while adding to team success.Performing all transactions at the register quickly and accurately including taking an order, applying coupons or discounts, etc.Completed on-time deliveries by choosing the right and most efficient routes.

Assisted first generation students to transition into college life through a required college of science course.Motivated students to attain personal goals.Provided information on various on-campus resources and how they could benefit from them. Facilitated group conversations with students.Collaborated with TAs and professors to implement teaching styles effectively.

Helped set and achieve goals by educating mentees about various resources available on campus.Provided a positive and encouraging environment that supports constructive feedback on performance.Weekly mentee check-in meetings to build and solidify professional relationship.