Javier Trias Email and Phone Number

- Provide clear and detailed responses to customer inquiries.- Report technical issues to the engineering team for resolution.- Ensure adherence to KPIs, including quick response times, low backlog, and high levels of customer satisfaction.- Share relevant customer feedback and concerns with the support team using proper escalation methods.- Offer insights and suggestions for enhancing existing support processes.

As a full-stack developer, I was tasked with implementing new features and assisting in improving the user's experience on the Bandcamp website. My first project focused on creating a new, internal tool for connecting and disconnecting user accounts upon request, thereby significantly reducing the work load of the support team. I also implemented a variety of UI changes to the web pages of the artist dashboard and artist newsletters for a unified look across multiple pages.

As a standard member, several workshops such as resume reviews, intro to game development, and technical interview preparation were offered and attended.