For our Customer in the Energy Sector:• Digital workplace project portfolio management and proposal.• IT process discovery and improvement.• Translate business needs to technical requirements to implement new Service Now processes.• Focusing on the End-User perspective, proposal of new projects and concepts to evolve digital workplace so the company has a competitive advantage.• Definition of IT Service Delivery Management Governance Plan.• Re-thinking and challenging systems and processes to improve IT End-User perspective.• Weekly reporting key KPIs to Sr. Director level.

• Team Management • Managing a team of four technical people. • Critical Incident point of escalation and response management.• Analysis of company IT position and define the IT strategy. Leader of the digital transformation.• Proof of concept preparation and presentation to company owners in order to propose new solutions.• Technical providers management: stablishing requirements, technical specifications, following deadlines, etc.• Security analysis and definition of company’s security policies from 0.• Introduce and document new techniques and procedures to improve helpdesk service quality and support time.

• Team Management - Managing a team of four people. - Following weekly meetings, organizing tasks. - Critical Incident Management. - Technical reference for complex issues.• Project management for integration and deployment within customer infrastructure. - Defining project's goals and resources. - Managing project's timings and technical details with the customers on weekly meetings.• Identification of new business oportunities within the customers environment, coordinating and leading demos to show our customers our new software projects and concepts.• Hardware and Software vendor management.• Datacenter Operations administration.• Definition and design of new system's architectures.

Support to clients remotely and on site.Ensuring security on our systems through hardware, software, and networking layers.Administrating both Linux (RHEL) and Windows Servers (2K3, 2K8, 2K8R2).Active Directories, Citrix XenApp.Apache tomcat web servers.DBA for several Oracle and MySQL DBMS's.Administrating Symantec storage platforms (SAN, NAS).Troubleshooting together with our partners and providers.Providing specific training with presentations, POCs, and so on.Platform integration with Network Providers, Clients, and Partners.

• Customer & Sales Management• Web design and development.• SEO optimization.• SEM management.