Javier Werner Email & Phone Number

Sector Clientes Corporativos Y Misión Crítica

Trusted technical advisor for strategic accounts, focusing on the development of the relationship with the client, identifying opportunities and client needs, ensuring the sustained growth of managed services.Analyze our clients' businesses and understand their operations to maximize the value they get from our platform.This role also involves querying and analyzing data, product delivery, technical support, project management to determine customer requirements for additional work and other value-added opportunities and services.Assurance of service quality, compliance with execution deadlines and SLA.Support to the Quality Department for the continuous improvement of processes and certifications.

Uruguay

Project management and dispatch of service and support for corporate clients.Responsible for the coordination and dispatch of the team of specialists for Core Mission Critical equipment.Incident management, Escalation and Root Cause Analysis.Manage Partner relationship for L3 escalation and Vendor KPI compliance. Colaborate with Pre-sales team as a consultant for storage, archiving and business continuity solutions.

Uruguay

Senior Field Engineer EMC / Dell / Oracle Sun Storage Specialist Responsible for installation, deployment and support of Dell, EMC and Oracle Storage and Server hardware (Enterprise). Provide technical assistance to end customers, diagnose and perform root cause analsys to provide timely resolution and assure best customer experience at assigned accounts

Montevideo, Uruguay

Task Performed: Installation, repair and maintenance of corporate equipment in Campus and Data Centers: Racks, UPS, PDU, Servers, Switches, DCIM, Detection, etc.