Focus on converting data into information to help increasing profitability of the companies.- Expert in Data analysis projects with POWER BI on data sources such as Navision, SAP B1, Now freeware, SAGE 50, SAGE 200, Alvic, A3, proprietary systems and many other sources. - Development of standard solutions for data processing. Standardization of BI solutions.- Integration of data in a Data Warehouse using Visual SSIS or Pentaho.- Great knowledge of Industry 4.0 with Wonderware Techonology.Willing always to develop new projects and open to cooperate with other companies searching new synergies.

Coordino la implantación de los BI de los clientes. Participo en la preventa.

Director.- PowerBI - Datascience.

I am enthusiastic in establishing win-win relation with customers, dealers and other stakeholders who are passionate by technology and are interested in making business with DATADEC products.This collaboration may be by several ways such us providing with references or integrating different systems. I really enjoy my job since I have the opportunity of making business at the time I am negotiating about technology, so the combination is amazing.Recently, DATADEC became SAGE ISV partner by which:- XRT module is incorporated into Expert ERP (DATADEC BPS)- DATADEC WMS (Warehouse Management System) will be integrated into SAGE X3 and SAGE Murano (local product in Spain).The strategy with this agreement is to reach and provide this solution in every point of the world.Besides this, DATADEC has more portfolio to be delivered by dealers.DATADEC is a Spanish company which is operating for about 30 years in the market. It was one of the first companies in Spain to become Oracle Partner. Since then, the investment in developing product has kept on. Thus, all solutions has a deep functionality. In 2000 the Datacenter was founded and the focus of the company is to offer SaaS with all the customization for every customer.

Teaching in the Master of Loyalty and Relation with Customers from long time ago, diferent techniques for getting the sales recurrent are shown, getting an useful picture of how to deal with customers, how to improve the retention, ways of measuring, channels, scoring, and more. It´s a pleasure to cooperate with this Business School.

Entre las principales funciones del puesto destacan:- Prospección de clientes. Escucho sus necesidades y ofrezco la mejor solución.- Elaboración de ofertas. Valoraciones según proyecto, preparación de materiales para la venta.- Presentación del proyecto y de la oferta. Resolución de dudas. Seguimiento. Cierre.- Control del desarrollo del proyecto en todas sus fases. Desde la toma de requisitos más funcional hasta la presentación formal de todo lo realizado. Corrección de desviaciones. Apoyo técnico.- Manejo de la cuenta de resultados del departamento.- Planificación de las actividades del departamento.- Gestión de las personas con las que colaboro estrechamente.- ...Dentro del departamento tenemos dos áreas destacadas que son:- BI (donde programamos con QlikView). Calculamos KPI como la rentabilidad, las ventas, el margen, los costes,los tiempos de servicio, clientes nuevos, clientes recurrentes, reclamaciones, % de reclamaciones, devoluciones, % devoluciones y los que sean necesarios para el buen desarrollo del negocio. Estas medidas están referidas a cualquier dimensión como país, producto, tiempo, almacén, tipos de clientes, centros de coste, etc.- La tutorización de ERP y CRM donde me pongo del lado del Cliente como Director del proyecto, desde la fase de elaboración de requisitos y selección de partner hasta la implementación definitiva.Los perfiles con los que suelo trabajar son: Gerencia, Comercial, Contabilidad y Finanzas, Producción, etc. Dos personas a mi cargo.Nos adaptamos a la metodología de trabajo del cliente, sin embargo, la más cómoda son los métodos ágiles como Scrum que permiten ir adaptándose a los requisitos del cliente, dentro de un marco global del proyecto.Altair tiene además otras áreas de consultoría como Finanzas y Control de Gestión, Innovación y Finaciación Pública, Estrategia, Auditoría, Corporate Finance y Formación.http://www.altair-consultores.com/

Select the best choice for CRM program, define all the specifications, functionalities, data source for getting the solution with the majority of possibilities to increase sales and knowledge.This project was overlapped with BI, beginning from the scratch. All specification were detailed and given several solutions for the best performance.Supervise all the done task, preview the effort for the next steps, timing, Gantt Diagram, ... Report about how was evolving the project to the Directors.For both projects, I coordinated internal and external staff, with mainly two different skills, marketing and IT. So the language used was different depending on the case, ensuring the best communication.Leading skills were necessary to manage this big projectSeleccionar la mejor solución de CRM, elaborar todas especificaciones, funcionalidades, orígenes de datos, para llegar a obtener la solución con más posibilidades de incrementar las ventas.Se solapó con el Proyecto de BI. Seleccionar al proveedor y la solución. Especificaciones, informes que se querían elaborar, etc.Para ambas partes del proyecto coordiné personal interno y externo para obtener las mejores soluciones. Previsiones de esfuerzos y de tiempos. Control de los avances realizados. Etc.

Being part of the Marketing Department, I was in charge of converting all the data in information. Understood all the processes they made, I focused in developing CRM and BI and afterwards, they became autonomous to get all the information by themselves and launching campaigns. Since then, I kept improving all this system and getting new challenges.

Web master of service part: the webpage of LG is split into two different parts, Marketing and CS. It was necessary to improve SEO and SEM of CS part for facilitate customer to get the right information. Several improvements were proposed to LG Headquarters for being implemented. Those came after analyzing what the consumers of the web were reporting us in the survey, getting knowledge of the traffic and so on.Chat Postsales: the Chat NPS needed to be improved. After discovering how to improve it, we implemented and it was raised. We looked for a new better platform and implemented. Social Media Support: Coordinate responses in social media from CS department. BI: reporting of different KPI of CS using Sap BI, programming or using Excel and AccessDetractors Management: understand what the consumer was claiming and propose solutions for improving and avoiding similar cases in the future.As a consequence, new policies were proposed to improve the experience of the customer with CS, increasing the loyalty of the consumer.

Create and develop all the Loyalty Strategy of CISS (a company of Wolters Kluwer). I was focused on improving the rate of renewal contracts, change customer subscription for being efficient, convincing customer it was a better solution regarding his needs, etc.All channels were used to achieve this goal, like Email, letter, CS calling, representatives when it was absolutely necessary, ... Manage different colleagues to ensure the quality of all communications.Analyze what happened and explain where were the improvements achieved and the areas to pay attention.Create the Churn department to call customers who wanted to stop the subscription.Strategic skills were necessary to develop the best performance to this key department.