Javier Araya Navarro, Mba Email & Phone Number

Boca Raton, Florida, United States

Orlando, Florida Area

Consult, evaluate and deliver leadership programs for over 50 resorts in the East Division (FL, SC, WI, IL, MI, PA, MA, RI, NJ, VA, NC, LA, TN) ). Lead a team of 3 Regional Training Managers, 3 Training Specialists, and 1 Instructional Designer. Work with corporate senior leaders and Executive Leadership Team to create, validate, roll out, and implement.

Orlando, Florida Area

• Created and implemented customized solutions to maximize individual and organizational performance. Co-developed and facilitated first owner engagement training program in Dallas. Cultivated excellent long-term.
• Selected as co-chair of company’s Hispanic Latino Team Member resource group.
• Created global orientation program and onboarding process designed for Team Members to learn systems, resources, and companywide information.

Orlando, Florida Area

• Partnered with HR and site leaders to consult, mentor, and coach business leaders on effective leadership and behavioral learning methodologies, solutions, impact, and effectiveness. Designed and launched company’s.
• Assessed, recommended, and created partnership with Mimeo for all training printing needs, increasing bottom line and improving quality along with consistency.
• Monitored quality assurance and customer satisfaction scores to assess possible training gaps within company.

Orlando, Florida Area

• Partnered with General Managers, HR and resort operations leaders to consult, mentor and coach Team Members in all business units and levels. Managed leadership training needs and training initiatives for all 17.
• Introduced “Sed de Saber”, a new language learning program that uses the LeapFrog System to bridge the language gap, increase service satisfaction scores, employee morale and retention.
• Trained and certified TiPS Trainers in each property to ensure awareness of the responsibility of serving alcohol responsibly, which help with employee development, guest service and with liability.

Co-opened 720-room golf and spa resort. Created, implemented, and facilitated all training programs. Managed and tracked all employee relations and recognition programs. Created and participated in manager on duty program. Coached managers to create successful teams by interviewing, selecting, and training using predictive index methodology.

Tampa/St. Petersburg, Florida Area

Oversaw all aspects of a 150 seat restaurant and bar.Manage inventories, food cost, maintenance, personnel, payroll, coaching, training, scheduling, entertainment, organization, sales, marketing and community relations.

Tampa/St. Petersburg, Florida Area

Conducted all employee relations investigations and unemployment claims. Worked with leaders to place 95% of Team Members into similar roles when bingo department closed following restructuring. Created and facilitated “Managing Legally” program for all leaders.

Tampa/St. Petersburg, Florida Area

Co-opened 250-room hotel and casino. Participated in recruiting efforts and taskforce training needs for opening of second Seminole Hard Rock Hotel & Casino in Hollywood, Florida. Interviewed and hired dozens of Associates for various roles within casino. Created, implemented, and facilitated global onboarding and guest service training programs.

Managed, developed, monitored, and facilitated training programs for over 2,000 cast members. Facilitated and incorporated Starwood, Sheraton, Westin, and Disney training programs. Created leadership passport training programs. Tracked attendance and compliance for all training programs. Oversaw recognition programs and events, including shining star of.

1900 Buena Vista Dr, Lake Buena Vista, FL 32830

Oversaw employee relations and worker’s compensation. Interviewed and placed dozens of candidates after management transitioned from Buena Vista Hospitality Group to Wyndham in 1998.

Manuel Antonio, Costa Rica

Turrialba, Costa Rica

Mba, International Hospitality Management

Activities and Societies: Honor Society

Mba Masters In Business Administartion

Ba, Biology - Business Administration

Activities and Societies: Lion Diplomats Swimming Team Cross Country Team Wrestling Team Head Resident Assistant Computer Center.

High School Diploma, High School/Secondary Certificate Programs