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Javier Arce is listed as Passionate 18 years Telecommunications professional, strategic analytics leader on CX, 3G & 4G Mobile Networks and IT CX, Capacity and Performance; leading to drive business profitability offering excellent CX based in Cuautitlán Izcalli, México, Mexico. AeroLeads shows a matched LinkedIn profile for Javier Arce.
Javier Arce previously worked as CX VOC & ANALYTICS DIRECTOR at At&T, México and NETWORK & IT-VOICE AND DATA EXPERIENCE MANAGER at At&T, México. Javier Arce holds Diplomado Gerentes De Alto Desempeño, Organizational Leadership from Tecnológico De Monterrey.
Javier Arce is a Passionate 18 years Telecommunications professional, strategic analytics leader on CX, 3G & 4G Mobile Networks and IT CX, Capacity and Performance; leading to drive business profitability offering excellent CX.
A career timeline built from the work history available for this profile.
Ciudad De México, México
- Executive and Operational NPS care & retail recurrent statistical analysis, improving NPS 15 pp YoY, understanding key VoC drivers via speech and text advanced analytics tools, constructing synergies and defining priority action plans to advise executives, business and operations areas considering mayor benefit to customers & business profitability..
Ciudad De México, México
- Lead Big Data Customer Experience Management tool rfp, contract and vendor management with CISCO and VIAVI providers in all regions in order to measure 3G and 4G network quality of experience for 19 M subscribers, developing synergies with CX, Business, Eng & Operations teams improving 21 M experiences for voice, data, iot and volte services, using.
Ciudad De México, México
- Governance NSN and Ericsson over 3G Network Capacity & Performance SLA - Scorecard definition improving and maintaining 90 % kpis in range for 3G Huawei, E// and IDEN - Design review & call modeling for Voice / Data Core & VAS services. - Vendor management, rfp defintion, evaluation and integration of E2Ecapacity and performance tool with NII USA HQ, MX.
Ciudad De México, México
- Performance and process quality assurrance with USA HQ and NII Markets Mexico, Peru, Brasil, Argentina and Chile over Voice, Data and VAS services, defining key service metrics, targets and improvement plans with Op and Eng areas, maintaining Network Service Availability > 99.9 %.
Ciudad De México, México
- Motorola IDEN Tier1 Voice, Dispatch and Data Core service monitoring & resolution process follow up with Op & Eng areas
Ciudad De México, México
Motorola IDEN Capacity planning & design review for voice, dispatch and data services using metrica and statzilla
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Javier Arce is listed as Passionate 18 years Telecommunications professional, strategic analytics leader on CX, 3G & 4G Mobile Networks and IT CX, Capacity and Performance; leading to drive business profitability offering excellent CX.
Javier Arce is based in Cuautitlán Izcalli, México, Mexico.
Javier Arce has worked for At&T, México and Nextel.
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Javier Arce holds Diplomado Gerentes De Alto Desempeño, Organizational Leadership from Tecnológico De Monterrey.
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