Javier Barrera Email & Phone Number

Dallas/Fort Worth Area

Premier Field Engineer specializing in the Business Productivity Domain (SharePoint, Teams, Office 365)Ability to deliver Office 365, Teams and SharePoint topics:Governance, Security & ComplianceContent Search and eDiscovery Case ManagementMigrationsInfrastructure

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Migration of on-site Microsoft service to Office 365. Included projects: Teams roll-out, Governance planning, establish knowledge base, security and best practices remediation, statement of work establishment, and company wide intranet portal migration. Planning and project time-line of on-site SharePoint farms to Office 365 services.

Dallas, Texas

• Architect design lead for enterprise level multi-tier multi-farm terabyte for Skype, SharePoint, Exchange, Office 365 and hybrid configurations.• The manager responsible for hiring, annual reviews, career development/mentoring, and discipline/termination.• Technical escalation point for 200+ accounts averaging $10+ million in annual revenue.• Product research, and development, for technical, and internal business process, into a new supported portfolio of services. Primarily developing cloud-focused solutions within IaaS (AWS, Azure, Rackspace) and SaaS (Office 365, Identity) model.• Training in Saleforce for product development and sales cycles.

San Antonio, Texas Area

Responsibilities included hiring, annual reviews, career development/mentoring, and discipline/termination.Managed local and remote employee workforce.Regular weekly employee checkpoints to include personal development and addressable work concerns.On-going customer feedback reviews addressing needs for employee, sales, and product development teams. Developed team specific metrics to measure ticket handling, phone times, customer satisfaction, escalation tracking, and customer gain/losses, Researched multi-department ticket failures from unsatisfied customers to track breakdown points.

San Antonio, Texas Area

- Senior escalation point for team of 11 support engineers supporting hundreds of customers and millions of dollars in monthly recurring revenue.- Worked with the team of support engineers to define new, or revise existing, policies and procedures- Directly supported acquisition of SharePoint 911 to add SharePoint Services beyond traditional Infrastructure support- Work directly with SharePoint 911 support team to integrate business and support models - Work with multiple business units across Rackspace to ensure a consistent customer experience- Maintain and expand user group, demo, MVP multi-tenant site- Assist with hosting the San Antonio SharePoint User Group (SASUG) meetings at Rackspace headquarters.-Speaker at SharePoint specific event covering a variety of topics

- Senior escalation point for the team- continuing development of team policies and procedures- Contributed to the deployment, upgrade and migration strategies for the launch of SharePoint 2010- Developed PowerShell scripts to maintain, fix, and update environments - Participated in the interviewing process for potential new team members- Mentored new support engineers- Speak at SharePoint Saturday events and local SharePoint User Group Meetings

San Antonio, Texas Area

- First expansion member of new SharePoint Product Services support team that launched in November 2008- Served as the support engineer responsible for answering customer calls and providing resolutions to customers- Assisted in defining policies and procedures for the team- Created deployment guides, populated internal, configuration and support procedures- Assisted in the hiring process for all potential members of the SharePoint support team

Oversee all aspects of IT Management for RDS and two satellite operations. Implement and configure all network upgrades; maintain company Web site. Implement and administrate Customer Relation Management database.• Provided crucial research, & goals for budgetary process & long term IT goals • Coordinate mobile user networks to ensure that remote reps maintain constant connectivity via VPN.• Maintained and configured Cisco PIX firewall to protect all sensitive company information and maintain system integrity on an “always on” T-1 connection with redundant T-1 connectivity.• Oversee and implement all hardware and software troubleshooting for company’s primary location and satellite operations to maintain constant network uptime and data access.• Research and implement new technology tools, including a VPN, MS SQL 2000 database services, and Citrix solutions.• Manage junior associates effectively; provide training and support when necessary to keep operations running smoothly.• Headed Major upgrade projects into windows 2000 Active Directory and Exchange 2003

San Antonio, Texas Area

Set goals for budgetary process and long-term IT goals for an annual budget of $500,000+.Coordinated local and mobile IT resources for company-wide workforceMaintained and configured Cisco PIX firewall and VPN concentrator.Managed and mentored 4+ junior associates and provided training and support.Maintained primary company website that provided $12 million in business opportunity annually.

San Antonio, Texas Area

Oversaw all aspects of IT management and two satellite operations.Implemented and administered CRM database/E-Commerce site for over $1M+ in revenue.researched products and services to provide recommendations based on company needs.

Bba, Computer Information Systems

Associate Of Science - As, Network And System Administration/Administrator