Javier Bonny Email & Phone Number

Zurich, Switzerland

Kilchberg, Zürich, CH

CH

Responsible for the management and evolution of the Infrastructure & Operations department covering the people, projects, technology and budget for infrastructure, network, IT security operations, digital workplace, service desk, infrastructure architecture, platform operations and audio & video services.

CH

Responsible for the creation and management of the IT Governance department covering the people, projects, technology and budget for Information Security, IT Service Management, and IT Project Management Office (PMO).

Responsible for Nestle Skin Health's global IT Service Management area (organization, processes and tools):- ITSM implementation project management- ITSM processes ownership- ITSM tools ownershipProject Manager for global IT Projects.

Headquarters Vevey, CH

Responsible for IT Service Management engagements, development of service offering, recruitment, customer relationship management and knowledge management. Delivered ITIL trainings (Foundation and Practitioner levels).

Headquarters Vevey, CH

Performed IT Service Management assignments for strategic clients (Nestlé, Philip Morris International).Responsible for areas such as project management, business system analysis, process definition and improvement, ITSM platform implementation, process and product training delivery.

Los Angeles, CA, US

Performed 2nd level operational support activities for multiple applications (in Investment business, Finance & Accounting areas) including monitoring, administration, change, release, impact and risk assessment, problem root cause analysis, incident diagnosis and resolution.

Los Angeles, CA, US

Worked in a global team with the objective to establish, maintain and continuously improve IT Service Management, Compliance and Risk processes. Single point of Contact for the SAS 70 Audit coordination and preparation. Process Owner for Compliance self-certification and Exception Management processes.

Los Angeles, CA, US

Performed six months rotation in three IT departments and services (Infrastructure and Operations, Business System Analyst, Development group).

New York, NY, US

Performed end-user technical support (1st and 2nd level), including troubleshooting and resolving networking and operating system issues, providing user support for e-mail and office suite applications, hardware and software maintenance of PCs and a variety of networked printers.