Gis Technician
Current- Resolution of incidents across various areas of the ArcGIS platform through Salesforce (ArcGIS Pro, ArcGIS Online, and ArcGIS Enterprise), while meeting established KPIs, ensuring efficient troubleshooting, and.
- Specialized in addressing issues related to various components of ArcGIS Enterprise, such as Portal for ArcGIS, ArcGIS Server, ArcGIS Data Store, and ArcGIS Web Adaptor, ensuring optimal service performance, platform.
- Communication with Esri USA to address critical incidents or report bugs