Javier Guzman Email & Phone Number

Oaxaca, Mexico

Leveraged advanced CRM technology to expertly track and assess client consumption patterns andsatisfaction levels, enabling the continuous improvement of our services.Spearheaded the development of highly effective commercial strategies tailored to different portfolio services,resulting in increased customer engagement and loyalty.Conducted high-volume data analysis with precision, facilitating seamless reservation management,modification, and cancellation processes for our valued clients.Skillfully audited SAP KPIs to identify and grasp lucrative growth opportunities, enhancing the efficiency ofour sales strategic procedures.Provided unparalleled support to guests through personalized phone interactions, ensuring they werepromptly placed in the most suitable rooms that perfectly catered to their unique preferences and needs.Demonstrated exceptional problem-solving abilities by efficiently escalating complex issues to relevant teamleads, leading to the swift resolution of disputes, reimbursements, and gratuities, thereby guaranteeing theutmost customer satisfaction.

Oaxaca,Mexico

Successfully led the reservations team, ensuring open communication channels for seamless coordination.Collaborated with both national and international travel agencies, establishing a strong B2B partnershipmodel.Worked closely with the A&B department to gather consumption data from various business units,facilitating better service delivery.Expertly resolved conflicts with guests, effectively addressing their concerns and ensuring they felt valued andsatisfied.Collected valuable reviews and satisfaction questionnaires to keep our testimonials up-to-date andcontinuously improve our services.Personalized city stays for tenants by scheduling exciting trips and experiences, making their visit trulyunforgettable.

Oaxaca, México

Developed and implemented seasonal policies and promotions to effectively leverage the high volume oftourism.Optimized receiving equipment processes by revising flow charts, resulting in streamlined operations.Successfully negotiated with various suppliers, expanding our options and enhancing the range of availableamenities.Set clear income targets to fulfill the specific needs of our members.Formed valuable commercial alliances with niche hotels, effectively resolving potential overselling issues.Regularly prepared comprehensive income and expense reports for analysis by the director.

Playa Del Carmen, Quintana Roo, México

• Establish quality standards for dealing with visitors, in search of harmony through different areas.• Administration of customer service modules, generating points of constant interaction.• Follow-up of logistics in special events for the control of the massive public.• VIP group assistance during your stay at the park to add value to your membership.• Support in the organization of the Xel-Há Triathlon, managing inventories and participants for their classification by category.• Prepare action plans for users with accidents and/or diminished capacities.