Manage information security in the Americas region, with focus on the Latam markets. Responsible for delivering global and regional initiatives through the region, ensuring security controls and security culture maintenance, and supporting the business and regional security requirements, leveraging global and regional capabilities.

Shareholder Partner

Provide strategic leadership to advance company from start-up to established business. Lead strategic planning, creating, and implementing company policies and procedures and promoting services to customers. Manage operations, ranging from financials, services, and product development to team tasking and employee engagement. Lead account sales and marketing strategy. Lead the innovation strategy for our company and our customers. Drive technology initiatives and strategy building to address organizational growth and the security environments for both our company and for our customers. Implement new service design solutions for multi-industry customers.

Lead the Technology and Information Security consultancy practice.

Security Information Management and Agile Project Management consultant and trainer.

Responsible for organization technology and IT vision, solution design and implementation providing a scalable operating environment for business opportunities. Implementation of new service solutions for multi-industry customers across the US. Recruited and trained new development team distributed engineering and infrastructure teams, including the support for sales and business processes and applications.

Consultancy for IT Service Management, Security Information Management and Agile Project Management and lead the training efforts for customers. Supported customer’s business requirements, provide pre-sale and post-sale support, including business cases. Handled communication and relationship with customers. I was able to extend the consultancy and training services, increasing sales and impacting positively the revenue.

Computer Forensic Expert for the Contentious Administrative, Civil and Commercial, Criminal and Correctional, Economic Criminal, and Labor jurisdictions of the National and Federal Justice System.

IS Service Manager for SAP Business Object, SAM Flexera Application and OneRisk Application Infrastructures I delivered the services according to the service level agreements and KPIs. I lead an offshore team in Chennai, India. I lead the Service Design, Service Transition, Service Operation, Project coordination and implementation activities, as well as Security, IS Controls, Critical Process Improvements, and KPI's monitoring and reporting. I managed the relationship and requirements of C-Level, stakeholders, and business partners at global level for the services.

I lead the risk assessment of systems applications and related business processes. I supported the documentation and performed testing activities in SOX audit processes on system controls. I evaluated, and documented independently, automatic controls in SAP for all affiliates in LATAM. I proposed, tracked and lead improvements and action plans. I conducted periodic reviews of SAP access, restricted access, and monitoring business processes. I lead and participate on systems implementation projects.

Responsible for the Quality Management System implementation, monitoring and training where I created a framework used to train more than 200 IT professionals across different regions and I established a baseline for IT process skills (ITIL, ISO 20000, GxP, Managed Document, QC/QA). Global Service Level Manager, I reviewed and approved the service level documents and related contracts. Global Service Management Champion, I was the main point of contact for the IT Service Management practice at GTS. I was the Audit Coordinator for GxP and IT Service Management, I managed the concerns and issues avoiding findings and/or penalties for the company.Service Management Champion @ GTS.Audit Coordinator for GxP regulations.

Lead a team of engineers in each country, contractors, business partners, and suppliers. Lead the monitoring and control of company systems operation, following the service performance and timeliness of incident resolution. Responsible for the support of Identity and Access Management provisioning. Lead the network security design and implementation. Risk assessment management. Delivery of systems security, monitoring and compliance, the backup strategy design coordination and implementation. Regional change management process implementation. BCP/DRP plans creation, testing and improvement. Management of Data Privacy Regulations and corporate policies tailoring, coordination, and support of activities with Legal department. Management of SOX regulation.

Global Problem Manager, own and drive the root cause analysis (RCA) methodology to improve service support. Facilitate the RCA of a problem. Enable the process documentation. Provide process support and coach a team of problem managers. Ensure process compliance through process audits. Lead the continual process improvement. Support the determination and implementation of corrective actions. Acting Change Manager for Europe, EMEA and America; backup global change manager. Ensure compliance with process and procedures, SOX and GXP regulations, and IT best practices.

Global Service Provider for Server Security Compliance. Service Manager for NetIQ Security Manager (SM), NetIQ Secure Configuration Manager (SCM) and Rational AppScan application services. Manage the SEM and SCM systems. Lead and support compliance efforts for regional and local entities. Deliver vulnerability assessment of internal web applications. Supported IAM application and audited PAM as part of IS security controls. Delivered security and compliance reports to directors, project leaders, regional managers, and customers.

Responsible for the implementation of the ISMS according to ISO 27001 in align with ISO 9001 and ISO 20000. Lead the security committee, Audit Management, and Information Security Management Coordination meetings. Support Client Management process, New Facilities Authorization, ISMS process improvement. Lead the Risk Management process. Deliver Security Awareness, support Change Management process, handle the IT Vulnerability Management, Inter-group Coordination, Incident Management. Provide reports to Management and C-Level, PSU Facilitation, Document Management, ODC Setup involvement. Responsible for compliance and Audit of ITIL, PCI DSS, HIPAA, COSO, COBIT, CMMI, BCRA and SOX regulations. Participate in the Due Diligence processes, evaluations and business cases of new clients, external audits and support the process of contracts with new clients in a successful way, positively impacting the company's income.

Coordination of identity and access provisioning. Implementation and managing of router, switches, and firewall security. PBX Security and maintenance. Managing system, network, and security administration. Responsible for delivery of systems hardening, monitoring and compliance, antivirus/antimalware, backup strategy design coordination and implementation. Local representative for change management process implementation. Implementation, maintenance, and support for perimeter physical security. Administration and maintenance of servers (Windows, Unix, Linux). Security (security templates, hardening of servers, MBSA), Check Point Firewall, VERITAS, Lotus Notes, Oracle (Installation and setup), router, switch, VPN. PL (2 dependents) - ITIL Roles (Security Service-Level-Capacity)

Delivery coordination of identity and access provisioning. Implementation and managing of router, switches, and firewall security. PBX Security and maintenance. Managing the security of systems (Microsoft Windows and Linux), databases (MS SQL Server and MySQL), and network. Responsible for delivery of systems hardening, monitoring and compliance, antivirus/antimalware implementation, backup strategy implementation. Maintenance and support for perimeter physical security. Administration of Windows Server 2003/2000 Enterprise (Active Directory, Policy, Security templates), Windows XP, Linux (Red Hat 9.0, Ubuntu Server, desktop-Fedora), MS SQL Server 7.0, MS Exchange, third-party applications on IIS, MS SQL Server, Apache, MySQL. Networks, switch, router, access point, structured cabling.

Implementation and managing of router, switches, and firewall security. PBX Security and maintenance. Managing the security of systems (Microsoft Windows and Linux), databases (MS SQL Server and MySQL), and network. Responsible for delivery of systems hardening, monitoring and compliance, antivirus/antimalware implementation, backup strategy implementation. Windows Servers implementation & administration. Linux Servers implementation & administration. MS SQL/MySQL Servers implementation & administration. Network devices implementation & administration. Windows and Linux environments.