Lead a strategy and design firm creating transformative digital experiences for premium brands and retailers. Partner directly with C-suite executives to rapidly prototype and implement innovative customer experiences across ecommerce, mobile, and in-store touchpoints.Our team combines deep retail operations expertise with elevated design aesthetic and a bias for immediacy to deliver high-fidelity concepts that drive both brand perception and business results.

Responsible for first-party retail programs and emerging retail platforms.Experiential Retail: Concepted, designed and executed first-ever Google retail space. Built and operated a 5,000 square foot experiential retail space in New York City for newly launched hardware products. Developed experiences, interactive demos, brand moments and product merchandising, as well as programs and events.Retail Strategy: Informed strategies for emerging retail platforms.

Redefined and scaled Bonobos's retail concept.Retail Strategy: Led strategy and customer experience for our innovative Guideshop retail concept. Designed and implemented retail technologies, including, multi-channel selling platform, appointment tool, and inventory visibility tools to provide a truly differentiated customer experience focused on brand immersion and product discovery. Implemented time-study and data analysis to quantify impacts and drive improvement. Developed first cross-channel analytics to measure impact across retail, wholesale and web sales.New Store Development: Led team responsible for all aspects of new store development: location scouting, lease negotiation, store design, development and construction, training and turnover. Managed external real estate process and internal store development calendar. Opened 10 stores in 10 months, including a Flagship store on Fifth Ave.Store Operations: Oversaw portfolio of 20 retail stores. Supported all issues regarding facilities and operations. Redesigned P&L, implemented operational metrics, owned budgeting and expense management. Led training and communications team. Rolled out new global training and learning platform and store communication mechanisms.

US Retail Operations: Supported the on-boarding of over 60 new retail stores per year. Redesigned logistics network to improve service to metro-based stores with limited backroom and high sales volumes. Implemented new technologies and processes within distribution and logistics to accelerate speed-to-market.Global Supply Chain Strategy: Drove the definition of the global, omni-channel supply chain strategy and the network design for European expansion. Supported three major priorities: double-digit comp sales in a multi-billion-dollar wholesale business, opening of hundreds of retail stores per year across all global geographies, and launching a multi-hundred-million-dollar e-commerce business.Sales & Operations Planning: Developed and implemented tools and processes establishing global Sales & Operations Planning. Implemented weekly product flow view for entire global business. Facilitated monthly exception management across sales and operations and peak-period planning sessions with wholesale accounts.

Management consulting focused on Retail and Consumer Products industry. Experience in merchandise planning, supply chain strategy, vendor management and overall process improvement. Managed teams delivering transformational change for Fortune 500 brands and retailers, e.g., Nike, Red Bull, Macy’s, and Wal-Mart. Worked all over the United States and in Japan.Representative project work:Designed and implemented vertical retailing model for $40 billion Japanese retailer. Trained 40+ associates (in Japanese and English) on roles, tools and processes; trained staff for company-wide roll-out. Conducted consumer insights research for $1.2 billion premium sports equipment manufacturer. Defined competitive position, key decision drivers and identified opportunities for new products and product extensions.Led design of North American supply chain strategy for $20 billion global footwear company. Developed go-to-market models to enable innovative retail channels and customized product experiences.

Designed national cold-chain network for the Government of Panama, integrating 3,500 small-scale farmers into a modern network to improve food-safety, minimize waste and reduce cost to the consumer.