Javier Castillo Email & Phone Number

• Selected for a rigorous 12-week Java Full-Stack Development training at Dev10 - less than 5% of applicants are hired. • Over included 480 hours of classroom training and over 700 hours of study and hands-on training focusing on full-stack training (Java, SQL and React)

Nashville, Tennessee, United States

Six-month intensive, full -time software development bootcamp focusing on HTML, CSS, JavaScript, C#, .NET, and SQL fundamentals• Single-page application development with React and with a focus on modern ES6+ Javascriptfeatures and modular code• Project management with issue tickets and GitHub Projects• Database planning by building entity relationship diagrams (ERD) to define relationships with anemphasis on maintaining a flat data structure• Utilized vanilla JavaScript (ES6), and React.js to create single page dynamic web applications usingfull CRUD functionality• Styled applications using CSS, Bootstrap and Reactstrap• Completed group project sprints while fully remote, comfortable with Slack, Zoom, GitHubProjects, and wireframes for group communication and collaborationPROJECTS:UBREAKIWILLFIX – Front End CapstoneThe objective of this capstone project is to create a mobile phone repair application that will provide a quick and efficient solution for stakeholders who are unable to fix their broken devices after an accident or malfunction.• Single-page web application built in React with a JSON Server API• Customized role-based application viewsMallSuite – Full Stack CapstoneThe objective of this capstone project is to manage the vast assortment of entities within a mall, such as stores and restaurants. These operations can include tracking, categorizing, retrieving detailed information, and generally keeping track of each entity within their scope.• Build with React, C# and .NET, using SQL to retrieve and store application data• Website has Firebase authentication

• Responsible for directing 24 technicians by providing constructive feedback to address opportunities, course-correct, and drive performance improvement• Supervise technicians in 8 different locations across the state• Experience in aligning performance evaluations with organizational goals and values, driving employee engagement and performance excellence• Assess needs, plan, develop, coordinate, monitor and evaluate In-Store staff• Skilled in identifying the root causes of conflicts and implementing effective strategies to address and resolve them• Experience in conducting conflict resolution training sessions for employees, enhancing their conflict management skills and fostering a positive work culture• Proficient in utilizing Kronos for accurate and efficient timekeeping, ensuring compliance with company policies and labor regulations• Skilled in effectively utilizing RepairQ ticketing system to manage and track customer repairs, streamline workflows, and enhance overall customer satisfaction• Skilled in generating reports and analyzing data within RepairQ to identify trends, track performance metrics, and make informed decisions for process improvements

• Facilitate or coach the implementation of new tools and resources available to technicians• Responsible for directing technicians by providing constructive feedback to address opportunities, course-correct, and drive performance improvement• Travel to stores in the region to ensure the effectiveness of service and repair functions, performance standards and daily production being met• Conduct thorough and accurate audits of technician’s performance via listening and observation• Proficient in utilizing the E-Ticket ticketing system to efficiently manage and track customer requests, ensuring streamlined workflow and timely ticket resolution

• Resolve customer issues relating to equipment problems by fixing phones, tablets and other consumer electronics by determining the most effective repair method• Manage repair inventory involving new parts, recording inventory volumes and tracking part utilization• Meet or exceed key performance objectives including service and repair metrics• Skilled in creating and updating E-Tickets with accurate and detailed information about customer issues, enabling effective troubleshooting and resolution

• Manage the repair shop, including inventory management, scheduling and ensuring shop is clean and organized• Assist store manager with various operational tasks, such as sales reporting and employee training

• Install, configure and maintain computer systems and peripherals for clients at their locations• Diagnose and resolve technical issues related to hardware, software and peripherals

Advanced Sql For Developers

Full-Time, Full-Stack Software Development Bootcamp

Engineer'S Degree, Telecommunications Engineering

Electronic Engineering: Mention Telecommunications