Javier Lopez Email & Phone Number

New York, New York, United States

San Francisco Bay Area

• Prioritize highest guest satisfaction during events by providing timely, integral information about current activities and promotions
• Create a welcoming environment for arena guests and premium seating guests during sports and live events
• Implemented tracking system to efficiently conduct inventory management of hundreds of items on Microsoft Excel
• Collaborate with Guest Experience team in the setup of Warriors game day promotional events from inception to conclusion
• Assist leadership during tours around the Chase Center while answering guests questions about the arena
• Enhance the premium seating experience by delivering timely support and resolving concerns on event days

San Francisco, California, United States

• Provide fans with a personalized experience, understanding what they are looking for to help them make a purchase
• Make recommendations based on observations and conversations with fans.
• Maintain sales floor and/or stockroom standards with an eye to detail.
• Process sales transactions via the Fanatics Point of Sale System (POS)
• Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented.
• Understand Fanatics Values and how they relate to the Retail Associate role.

San Francisco, California, United States

• Created a floor plan for all 9 floors of the hotel property on Microsoft Excel
• Performed QA’s on all 169 rooms for pre-opening
• Coordinate deliveries by receiving inbound shipments and preparing outbound shipments for the hotel furnishings
• Created detailing checklist for QA’s on Microsoft Excel
• Maintained a correct inventory count on HK closets on all 9 floors and in inventory cages in the basement
• Cleaned and fixed up employee workspace for pre-opening

Online

• Updated profiles of 10000 NCAA basketball players for new product development features​​
• Applied Microsoft Excel expertise to clean large statistical datasets into respective conferences

San Francisco Bay Area

• Attended various webinar sessions exploring different areas of the Warriors operations including: Marketing, Content & Programming, Community Relations & Administration, Corporate Partnership
• Engaged in AAPI Dubs Session with members of the Golden State Warriors organization

Top Player in Ketchum's gamified application process

NCR - National Capital Region, Philippines

• Established a marketing plan to improve opportunities for sales and customer engagement throughout Rockwell Center
• Developed and ran an analysis on tenant mix in Power Plant Mall, identifying opportunities to improve foot traffic and increase customerspend
• Ran diagnostic on Rockwell's social media strategy using Iconosquare software to draft and recommend future events
• Collaborated with marketing and retail teams to prepare for mall's upcoming Christmas season, identifying opportunities for increasingcustomer foot traffic and customer engagement
• Generated content for Power Plant Mall's social media and Rockwell Center's website
• Organized a communications calendar for one week of internship

Master'S Degree, Management

Bachelor'S Degree, Economics