Javier Malimban Email & Phone Number

Manila, National Capital Region, Philippines

• Part of the development team in creating knowledge article where in related situations are compiled to create reference or research path for related client concerns. This allows faster resolution time and ease in.
• Oversee new hires once deployed in operations making sure that they have seamless transition from training to live operations.
• Creating syllabus for advance users on how they can view requested data, Task includes creating a walkthrough equipped with screenshot providing excellent learning experience for the users.
• Providing remote session for the trading platform resulting to faster resolution.
• Part of the team that developed a case tracker where in the goal is to balance the number of workload distributed per individual.
• Part of the escalation team in investigating content integrity concern by platform users, this involves reaching out to respective stock exchanges and content analyst to confirm if there is any erroneous data displayed.

Manila, National Capital Region, Philippines

• CARRER HGHLIGHTS: Shell Shared Service
• Appointed as Subject Matter Expert for Shell Australia Fleet Card account and conducted training for new hires which includes system navigation for SAP CRM/GSAP, Shell Card Online, and Casement.
• Created business self-paced learning modules and manuals for Shell Australia Fleet Cards
• Recognized as one of the top Key Account Specialists for Shell Australia Fleet Cards
• Selected as one of the business system testers during migration for Shell International Marine