Javier Oliver Email & Phone Number

Argentina

Argentina

• As Delivery Manager Sr @Globant these are some of my responsibilities
• Maintaining positive relationships with customers.
• Identifying customer needs and overseeing service delivery within the business context.
• Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
• Managing finances and budgets.
• Determining ways to reduce costs without sacrificing customer satisfaction.

Buenos Aires, Argentina

My major responsibilities: facilitate the Agile Release Train (ART) events and processes and assist the teams in delivering value, communicate with stakeholders, escalate impediments, help manage risk, and drive relentless improvement. Other tasks under my responsibility:Establish and communicate the annual calendars for Iterations and Program Increments.

Argentina

Main point of contact for business units to meet the Development requirementsEnsure alignment between business needs and strategy and the Operational Development planFull understanding of the activities of support areas, including plans, activities, strategies and tacticsSupport business units in prioritizing projects and initiatives in relation to IPTV.

Argentina

This role is responsible of the implementation of Agile/Scrum practices in the management of Asset Engagement, Transition and Transformation projects. PO is responsible of the funnel of work management, backlog prioritization and approval of deliverables.

US And Global Accounts

Transition and Transformation Project Manager.Managing E2E US/EMEA and global T&T project within Asset Management competency. Contract gap analysis, technical solution review, financial and resource management, service implementation and customer relationship management are part of my duties in this role.

• This role ensures that client needs are satisfied through the formulation, development, implementation and delivery of application solutions in response to client requirements expressed in approved service requests. I.
• Migration of SAN storage supported by IBM to SAN storage supported by Novartis 3er party vendor (EMC).
• Data Center migration from IBM operated DC to Novartis operated DC.
• People managed: 2 IBM PMs. 3 IBM Engineers, 3 Service Managers, 16 IBM Technical resources

Argentina

• Responsible for performance, cost, scope, schedule, quality, and appropriate business measurements for projects in the ID Management area. The set of projects managed involved the implementation of innovative solutions.
• Implementation of Security & Risk Management global solutions in Novartis Account (worldwide)
• IBM Tivoli Identity Management (Automated solution)
• People managed: 3 IBM PMs, 6 IBM Engineers. 6 IBM Technical resources.

• As part of Transition and Transformation phase, I was in charge of the Service Deployment projects which involved deploying monitoring tools in the servers operated by IBM and ensuring the solution worked in adherence.
• IBM Tivoli Identity & Access Management implementation. TSCM, TADDM, SRM, etc.
• People managed: 20 IBM Technical resources, 6 PMs

• Team lead that aided, advised, guided and served as the escalation point of Junior and Semi Senior DPEs. For the accounts managed, constructed partnerships between clients, team IBM, vendors, and subcontractor.
• Lead of Delivery Project Executives providing support to American Express, Ameriprise, Hitachi, ING,Lenovo, Michelin and Welch Allyn accounts.
• People managed: 5 Semi Senior and Junior Delivery Project Executives.

• Ensured the execution of the services agreement between IBM Argentina and the client through the management of either internal IBM or contracted service providers. Effectively managed the service providers ensuring the.
• Account manager of American Express and Ameriprise accounts
• People managed: + 250 full time employees from IBM Technical teams supporting 7 different service lines.

Customer relationship owner and accountable for improving overall customer satisfaction targets. Responsible for building and maintaining strong client relationships at all levels with the objective of being a trusted business partner.Proactively worked with client to identify their business objectives, priorities and directions, critical success factors.

Management of business application development, negotiation with development provider, creation ofdevelopment standards and set up/ administration of technical development environments.

Management of external suppliers. Defining development standards for business applications

Desktop support coordinator. Management of stock and suppliers. Help Desk responsible. Desktop support, on site support (+1000 workstations)

Fundrasing and communications

(Incomplete), Electronic Engineer

Activities and Societies: IEEEElectronic Engineering

Bachellor, Bachiller Mercantil

Activities and Societies: CAMREVOCCommercial high school