Julie Avignon Email & Phone Number

Paris, France, Fr

Paris, France, Fr

I recently joined AB Tasty Operations Team to supervise the deployment and integration of Salesforce CRM. My role includes: • Administrate and configurate SFDC to meet business requirements. • Define and implement CRM main evolutions and new features to achieve business goals. • Develop a Global CRM approach (geographically and cross-functional). • Define KPI and key metrics for the Top Management, Sales representatives, Marketing managers, Customer Success Managers, and build custom reports/dashboards. • Maintain database for integrity and accuracy. • Manage operational requests, reporting, migration of data and troubleshoot issues. • Improve team's awareness and responsibility towards SFDC, lead change management and adoption plan for all teams. • Develop training materials and provide training and support to Salesforce end users.

Redmond, Washington, Us

CPE team - Customers and Partners ExperienceImplementation and integration of the "Customer Obsession", following Satya Nadella (Microsoft CEO) new vision and ensuring a high level of satisfaction among Microsoft Customers and Partners. My team was at the heart of Microsoft transformation. I worked on transversal missions including:Customer & Partner Listening:- Follow up of customer's satisfaction, monitoring and verbatim analysis (satisfaction surveys for several segments - Key Account Customers, SMB Market and Individuals) - ISV (Independent Software Vendor) Partner Journey - workshops animation and restitution for internal use. Events planning: - Microsoft Experiences 16' and 17': presence of the CPE Team and animation of the CPE stand (extern event at Palais des Congrès in Paris, 18 000 visitors)- Organization of Customers and Partners experience Cocktail 360° (VIP private event, Microsoft France Campus) - Organization of internal events to promote the CPE culture and Customer Obsession. (Satisfaction Coffee Event) Business Planning:- Preparation of business meetings with Microsoft Corporation (US) - Quarterly Business Unit. - Participation to the monthly report and restitution for Vahé Torossian, Microsoft France CEO. - Participation to the definition of the team's strategic decisions.- Elaboration of communication tools: emailing, flyers, awards...

Paris, Île-De-France, Fr

- Giving advice and guidance on product selection to customers - Responsible for processing cash and card payments- Stock control and management- Dealing with customer refunds and complaints

- Responsible for the identification and qualification of client opportunities in Cambodia (2 major cities : Phnom Penh and Siem Reap). - Develop and maintain client relationship with hotels, schools, banks, restaurants, NGOs, financial institutions and other businesses. - Introduction to Energy Savings and Sustainable Development in a developing country- Market researches - Prospection through email, phoning, or ground work - Energy Saving introduction meetings - Quotation & invoice to customers- Follow up of projects - Creation of marketing communication tools 3 weeks of full autonomy and responsibility in Siem Reap for benchmarking and business development work.

4 months internship at the Headquarters of a French Leading Bank in the Marketing and Business Department. Missions: - Conquest of new professional clients- Implementation of partnerships with real estate brokers- Responsible of the writing and publishing of the weekly newsletter - Creative activities for advertising purposes

Master 2 (M2), Master Of International Business Management And Nct Projects

Bsc. In International Business, Commerce International

Study Abroad Program, International Business