• Implemented robust planning strategies for clients that led to successful accomplishment of their short- and long-term goals, enhancing overall organizational efficiency.• Coordinated effectively with vendors and tech support teams, ensuring alignment with company requirements and organizational needs.• Managed projects under tight budget constraints, consistently delivering results on time and within financial limitations.• Oversaw creation of documentation for both internal and… Show more • Implemented robust planning strategies for clients that led to successful accomplishment of their short- and long-term goals, enhancing overall organizational efficiency.• Coordinated effectively with vendors and tech support teams, ensuring alignment with company requirements and organizational needs.• Managed projects under tight budget constraints, consistently delivering results on time and within financial limitations.• Oversaw creation of documentation for both internal and external audiences.• Contributed to the leadership group, actively defining regional strategies to align with corporate objectives, as well as actively participated in the company’s mentoring program.• Presented recommendations to upper management, influencing strategic decisions and technology investments.• Offered professional guidance and conducted staff training to effectively manage daily operations for the team, resulting in improved performance. Show less

· Directed the IT Department for the Central NC Region, developing and executing initiatives and projects supporting operations for the multiple offices and all employees within that region.· Orchestrated all cybersecurity initiatives within the organization, safeguarding sensitive data, maintaining compliance, and enhancing network security, which included the installation, configuration, and maintenance of firewall systems.· Installed and supported network equipment, including… Show more · Directed the IT Department for the Central NC Region, developing and executing initiatives and projects supporting operations for the multiple offices and all employees within that region.· Orchestrated all cybersecurity initiatives within the organization, safeguarding sensitive data, maintaining compliance, and enhancing network security, which included the installation, configuration, and maintenance of firewall systems.· Installed and supported network equipment, including routers, switches, and access points, ensuring stable connectivity for multiple offices in the region, as well as set up a private VPN between branches to ensure a secure channel for data.· Implemented Owncloud on a Linux server to handle all company documents and synchronization, and provided Windows and Linux server support, resolving issues promptly to minimize downtime.· Installed and administered VMware virtualization infrastructure, streamlining server deployment and management processes.· Created and maintained over 200 ASP-Based websites, utilizing technologies like SQL Server and jQuery to provide easy access to association documents for managers, board members, and homeowners.· Developed a Service Request module with MS Outlook calendar integration, which tracked the maintenance and emergency requests of over 200 Homeowners' Associations in the central North Carolina area.• Provided support to 15,000 users for online payment systems, ensuring seamless and secure transaction processes, as well as devised and executed strategies for concisely and effectively communicating with these users, improving satisfaction and engagement.• Supported VoIP phone system, ensuring clear communication for employees and clients.• Ensured functionality and reliability of CCTV systems, contributing to a secure environment.• Managed and maintained database systems, optimizing performance and data integrity. Show less

Taught and assisted with computer classes at several locations, including Kramden Institute and NC State University, focusing on Computer Literacy, Microsoft Office, and Internet Browsing for adults and teenagers with no previous computer experience. Most classes are taught at evening.

Adjunct professor responsible for teaching more than 10 courses in computer software such as QuickBooks, Adobe Dreamweaver, Excel, Access, Power Point, and Word. Taught in both English and Spanish.

- Led the IT Department for a home builder with more than 20 communities around North Carolina.- Developed the company communications network (voice and data in 20 construction sites around the central North Carolina area), websites (7 web sites and one intranet), mail server and terminal server, ERP software, and custom builder software running on Palm Pilots and Blackberry mobile phones.

IT consultant for several businesses in the Triangle area. Provided services such as enterprise-wide hardware troubleshooting, network installation, and Point-of-Sale installation.

- Responsible for the maintenance and refurbishing of medical equipment for medium and large hospitals. - Supported customers in USA and other countries either by phone or field service.

- Led the telecommunications and information technology strategy and execution for one of the top agricultural exporters in South America.- Led several projects focused on the optimization of organizational communication between headquarters and plantations scattered hundreds of miles away as well as the development of CRM and ERP software packages for client and resource management.- Implemented data warehousing and data mining technologies using SQL server with multidimensional cubes.

- Developed custom software to manage standardization, preventive, and predictive maintenance activities in offshore petroleum-production rigs as well as refineries, which reduced maintenance costs by 30%- Reduced general shutdown that happens every five years and that involved all the personnel and additional contractors, from 11 to 9 days, saving 4.8 million dollars per day.

- Supervised and coordinated five Installation teams of PBX TELCO plants in the Bogotá area for Alcatel de Colombia, a branch office of Alcatel Inc.- Duties included designing of the networks, budgeting and coordinating their implementation.- Biggest achievement was the design of one of the biggest private telecommunication networks in Bogotá for the new building of Colmena Bank headquarters (one of the biggest banks in Colombia). - Designed and installed the PBX network of Air… Show more - Supervised and coordinated five Installation teams of PBX TELCO plants in the Bogotá area for Alcatel de Colombia, a branch office of Alcatel Inc.- Duties included designing of the networks, budgeting and coordinating their implementation.- Biggest achievement was the design of one of the biggest private telecommunication networks in Bogotá for the new building of Colmena Bank headquarters (one of the biggest banks in Colombia). - Designed and installed the PBX network of Air France in Colombia. Show less