James Vincent Vasquez Email & Phone Number

London Area, United Kingdom

• Working with the Threat & Analytics Manager and the Project Resource Manager to ensure high quality technical service and engagement for both new MDR customer deployments and existing customers.
• Primary technical resource for project scoping activities and PoVs.
• Identifying initiatives and working with Research and Development and Analysis teams to deploy improvements to customer’s SIEM and SOAR platforms and services.
• Developing strong technical solutions on the Microsoft Sentinel stack, working with both Microsoft and other team members, and associated technologies.

London, England, United Kingdom

• Ensure company’s compliance and annual assessment certification of ISO 27001, Cyber Essentials and Cyber Essentials Plus.
• Develop and implement an organization-wide information security strategy including policies, guidelines and procedures.
• Manage the training and certification compliance of the organisation for Microsoft Solutions Partner designation and other partner vendors.
• Conduct regular security assessments to identify vulnerabilities and potential risks to organisational systems and data.
• Threat and Vulnerability Management using Microsoft 365 Defender solutions.
• Threat Hunting and Investigation using Microsoft Sentinel.

London, England, United Kingdom

• Create, maintain and support Microsoft 365 solutions for enterprise clients
• Technical administration and advisory for Microsoft 365 services
• Provides recommendation to enterprise clients the appropriate usage and configuration of Microsoft 365 services
• Advise best practice for the Microsoft stack, specifically Microsoft 365 core components
• Design and implement the Microsoft 365 suite including Microsoft Sentinel depending on client's requirements
• Produce high quality technical documentation

Walton-on-Thames, Surrey, United Kingdom

• Recommend end-to-end IT security solutions, including architecture / design, process creation and development and basic project management, all in line with industry good practice.
• Work individually and as part of a team to carry out end-to-end delivery of cyber security services and solutions.
• Produce and present clear and consistent technical, management and commercial documentation.
• Identify and clarify client challenges and opportunities.
• Assess core capabilities within a client cyber security function.
• Recommend specific areas and approaches for quick wins and longer term business improvement.

Philippines

• First point of contact of our clients for any security related issues.
• Identify and resolve security system faults within our client's network security infrastructure such as their anti-virus systems, firewalls, web and email gateway security solutions.
• Resolve security incidents such as malware outbreaks, ransomware and cyber-attacks by identifying the source of the attack and making the necessary changes to the client’s network architecture to stop the attack from.
• Implement changes on our customer's security architecture such as patching systems so that the security tools are configured correctly and are maintained to a standard that will protect our clients from an attack.
• Create, test and implement new detection rules, highlighted through research, cyber threat intelligence or regulatory.
• Regularly review existing detection rules

NCR - National Capital Region, Philippines

• Provide 24x7 and/or off-hour response for Global Enterprise and PSP customers
• Provide 24x7 coverage for vulnerability claims of Trend Micro products and key technology partners such as VMware, Cisco, Microsoft
• Facilitate Malware Crash Course for all Technical Managers under the company's Enterprise Americas Business Line
• Focal point for Crisis Management and is responsible for monitoring, coordinating, responding and acting decisively to events such as P0 incidents, threat alerts, vulnerabilities and others
• Work in a fast-paced, high-pressure environment under minimum supervision, correctly diagnose a customer’s issue and analyze its severity and urgency and act accordingly based on the business impact
• Perform as the primary interface on internal escalation for different support teams (such as key technology partners, Global Service Engineering, Regional TrendLabs, KnowledgeBase/Web Team and others)

NCR - National Capital Region, Philippines

• Provides support for the detection and removal of malware on clients’ computers using Trend Micro corporate products
• Handles high-touch malware case escalations, joining on conference calls to deal with malware infections/outbreak
• Provides Technical Support for Trend Micro’s content security and threat management solutions powered by cloud-based global threat intelligence of the Smart Protection Network infrastructure via Phone and Email
• Coordinates with product developers (Support Engineering Group, Product Development Group) for product hot fixes and Team track case solutions
• Continuously improves and upgrades technical knowledge and skills through training and certification
• Meets business objectives and team targets defined by Performance Development Scorecards

NCR - National Capital Region, Philippines

• Takes first-line support via phone, remote access, e-mail, and chat to Trend Micro Home and Home Office users powered by Trend Micro Smart Protection Network cloud security infrastructure.
• Proactively stays up to date with all the latest technologies concerning Trend Micro’s products and the underlying technologies and dissipate this knowledge to the other engineers.
• Recognizes and escalates difficult technical or business issues within the Sales, Customer Support, and Engineering organizations.
• Works with support and/or product development personnel to troubleshoot and workaround product issues.
• Creates Knowledge Base Articles / Technical Notes.
• Files enhancement requests and work with product management / product marketing to understand requested product enhancements.