• Conduct full-cycle recruitment for various departments, ensuring a seamless hiring process• Source candidates for diverse positions using LinkedIn and web searches, effectively identifying top talent• Successfully hired multiple positions across various departments, contributing to the company's growth• Collaborate with recruiters and hiring managers during intake meetings and candidate reviews to ensure alignment on hiring needs• Support other HR and Talent Acquisition projects, demonstrating versatility and a proactive approach

• Partnered with Leadership to identify hiring needs through intake meetings• Managed full life-cycle recruiting through job postings, resume review, phone interviews and candidate selection• Proactively pipeline diverse talent via LinkedIn, Jopwell and other online resources - averaging about 60% hiring of diversity talent• Supported the Applicant Tracking System selection process and other projects related to Talent Acquisition

• Worked directly with prospect clients via telephone and email to describe products and services to identify new selling opportunities• Showed the ability to "think outside the box" in the US/Canada market• Built relationships with youth and amateur sports organizations, providing them with robust tools to run their organization efficiently• Performed daily sales activity/metrics and have an excellent understanding of Salesforce• Ability to grow and retain business in the US/Canada markets

• Managed SportsEngine calendar, meeting rooms, mail, and personnel schedules• Initiated contact with applicant candidates and managed interview/on-boarding process• Managed job offers/rejections and handled applicant files• Managed multiple SportsEngine documents, some at a high confidential level• Prepared new hire orientation and benefits enrollment packets• Managed exit interviews/ worked on employee engagement/retention

• Knowledgeable in collateral note review, opening/adding notes, note auditing• Evaluated and ensured overall collateral note documents are accurate, complete and compliant• Produced high results while working in high volume mortgage production• Utilized time management and organizational skills to prioritize multiple objectives and achieve volume goals• Handled confidential material in a professional, highly ethical manner

• Processed corporate account transactions using multiple computer systems (Lotus Notes, Desktop, Bondmaster)• Assisted customers via email or phone regarding loan inquiries• Audited new and existing loans with careful attention to detail• Entered, filed, and reported new loan set ups and corrections

• Responsible for entering and processing customers’ payrolls received by phone, fax or email in a timely manner• Assisted customers on how to navigate Business Online Banking and provide technical support to customers over the phone while navigating multiple systems (Evolution, POS, HOGAN, RightFax, Internet)• Independently managed an average of 300-350 business customers’ payroll accounts with minimal supervision• Answered complex questions regarding payroll, child support, garnishments, employee pay frequencies and our payroll services• Consistently exceeded customer service goals in call quality. Developed professional relationships with clients, customers, and co-workers

• Maintained and balanced a cash drawer under the maximum allowed per compliance• Strived towards achieving sales goals in a competitive environment• Responsible for responding to and resolving complex inquiries and complaints from customers• Delivered excellent WOW! Customer service in person or via telephone• Navigated several computer systems (SVP, SVT, HOGAN) to process multiple customer requests