As a dedicated professional with over 7 years of experience in technical support, including a tenure at Apple π, I am currently transitioning into the field of cloud engineering through the Level Up in Tech program π. This 24-week educational journey is equipping me with advanced skills in AWS βοΈ, Linux π§, Python π, Containers π§©, and Terraform π§, with a strong focus on real-world applications.My background in technical support has honed my problem-solving abilities, especially in collaborative settings where I thrive in both leading and supporting roles π€. I excel at building strong customer relationships, ensuring a positive and engaging experience, and am skilled in Azure π, having achieved certifications such as AZ-900 and SC-900.I have also completed extensive labs in the Google Cybersecurity course π, available on my GitHub π, and have documented advanced projects like hosting static websites on AWS S3 π. These experiences underscore my commitment to both cloud and security disciplines, preparing me to tackle complex challenges in cloud engineering while applying my foundational security knowledge.My goal is to leverage my extensive technical support experience, combined with my new skills, to drive innovation and efficiency in cloud solutions. I am passionate about creating and optimizing cloud infrastructures and am eager to contribute to teams that value collaboration and continuous learning π.