• Balance P&L Statements• Plans, directs, and is accountable for all facility operations including: deliveries, inventory, equipment, and systems• Accountable to drive the financial performance of the sites by ensuring that budgeted productivity, labor, and other expenses are achieved• Implementing and monitoring Human Resource compliance, asset protection, safety controls, overseeing the safety of associates and products, operational and quality assurance reviews• Teach and train site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volume• 13 direct reports• Forecasting and Labor Planning

• Promoted internally to Operations Manager after 5 months as supervisor• Lead 4 departments (shipping, bins, bulk, receiving)• Lead 4 supervisors that have 1 Team Lead and 8 associates • Lead team of 15 including 1 team lead• Conduct P.I.V training for all new hires on BULK NIGHT shift• Implementing a “motivational” process that increase efficiency and decrease expenditures• Facilitate inbound processing, put away, pick and shipping for approximately 4k ASINs and 3k customer orders.• Forecasting and Labor Planning

• Lead a team of 42 - 65 associates (non con, con, dock, & picking)• Monitor performance and tracked progress to meet KPI’s• Implemented a Non-Con pick process that increased UPH from 16 an hour to an average of 18.75 an hour• Developed a 5’s area for picking carts that decreased first scan time from 15 minutes to 12 minutes average at the start of the shift.

• Lead a team of 35 including 7 supervisors and 28 leads• Responsible for labor planning and monitoring the ratio per site by using department staff and staffing agencies• Completed scheduling for office leadership• Work with DDA Maryland to hire and Maryland Works to maintain contracts• Negotiated sub-contracts within department budget• Balanced out P&L statements• Coach and developed all 7 supervisors• Developed original KPI’s for BSD to track supply usage at sites• Labor Planning

• Lead team of 18 employees (shipping & picking)• Monitored performance ensuring compliance within warehouse standards• Lead and developed teams within the area of responsibility and in accordance with IKEA co-worker idea• Ensured adherence to policies and procedures• Responsible for the achievement of the goals determined by the Warehouse Manager• Implemented process changes to increase efficiency and decrease expenditures• Analyzed workload and assigned labor to maintain proper Service level requirements for all outbound departments• Developed a location for P.I.V to minimize steps and increase first scan time

• Started as seasonal Associate and finished as L5 Area Manager • Launched DCA1 and CLE3 • Lead a team of 59-88 employees including training on Inbound Process paths.• Tracked productivity, process flow and progress using warehouses management systems. • Lead inbound processing, problem solving, and stowing of over 1 Million ASINs regularly • Maintained quality and efficiency metrics as outlined by leadership • Maintained 100% safety ratings• Implemented process changes to increase efficiency and decrease expenditures• Launched and Implemented the RSR flow process accompanying, High Velocity, Prime vs. Reserve Selection, RSR Problem Solve, VPM solutions, Consolidation picking, and Stow Station Flow delivering the top FC average rate of 17,000 from RSR launch to the end of Peak• Skillfully managed at least 44 associates on the receiving dock and at least 35 AA’s in stow daily• Assisted with regular investigations including but my limited to productivity, safety, and theft (time and product)• Lead POD Transfer Project in while running the receiving dock exceeding the trailer completion plan • Lead the Receive Area for the #1 Inbound team for Launches in North America helping increase ETI from 144 to 219 (52% improvement) as a weekly average from week one to the end of peak and increase TPH from 65 to 133 (104% improvement) over the same period• ·Consistently met the weekly First pass yield Receive Goal of less than 25,000 DPMO from launch to end of peak (13,103 Weekly Average)

• Lead a travel team of 4-12 employees• Assisted with the negotiation of installation contract with MetroPCS ($2500 per store)• Helped secure expansion of 7 Eleven installations nationwide (only team doing 4 stores daily)• Completed retail store resets nationwide using planograms • Completed store installs for retail stores nationwide • Managed team P&L by budgeting supplies used and labor used per project