• Spearhead the growth of an online boutique specializing in custom graphic apparel.• Design and curate unique, trend-driven apparel, including t-shirts and hoodies.• Manage all aspects of inventory, sourcing quality materials, and collaborating with print suppliers.• Develop and implement marketing strategies across digital platforms to boost brand visibility.• Handle product listings, descriptions, and pricing to optimize sales.• Deliver exceptional customer service, addressing inquiries, managing returns, and ensuring client satisfaction.• Maintain the online store’s website for an intuitive and seamless customer shopping experience.• Built a consistent and appealing brand voice across social media, email marketing, and the website.

Provided superior customer service leadership to exceed the customer’s expectationsModeled and coached the team on how to balance tasks with customer service to create and support a customer-centric cultureEvaluated and incorporated feedback into employee training and coaching to ensure the store is meeting ongoing customer expectationsModeled product knowledge and selling techniques to enhance the customer experience and provide employee developmentFacilitated and maintained a safe, clean and well-organized store environmentResponsible for recruiting, training, development and performance management of store employees to include: identifying gaps, succession planning and/or counseling up to and including terminationEvaluated operating statements to identify financial trends, expense control opportunities, potential shrink and identified opportunities for improvement in store performanceInventory management and controlFacilitated visual merchandising standards according to store guidelinesEnsured the financial integrity of the store through strict cashier accountability, key control and adherence to standard operating procedures

Oversaw all youth programs to include: Summer Day Camp, Holiday Camp, Play Center/Y Rec, Teen Leaders Club, and Family Programs.Designed and developed all curriculum and programming needs for all youth programsLed a team of over 50 part-time staffCreated a yearly budget to ensure all revenue and expense goals are metResponsible for campaigning to members, external businesses and partners to increase yearly Why It Matters donationsProvided a high level of customer serviceServed as Director on Duty overseeing the overall operations of the facility and various programsMaintained all physical areas of each programCreated and delivered member engagement activities for families each month to drive sales and aid in the overall success of the branchRecruited, hired and trained all part-time staff

Delivered quality youth sports leagues for soccer, basketball, cheerleading, tennis, volleyball and flag football.Developed two new youth sports programs/leagues to drive revenue and community interest.Developed new youth summer sports clinicsRecruited, cultivated and managed 50+ volunteersRecruited, scheduled and managed certified refereesPartnered with professional sports leagues to improve the overall program experienceManaged and maintained soccer fields, basketball courts and all athletic equipment for programsResponsible for various forms of marketing to drive salesPartnered with local schools to market youth sports programsCreated a yearly budget to ensure that all revenue and expense goals were metResponsible for campaigning to members, external businesses and partners to increase yearly Why It Matters donationsServed meals to children and families during the pandemic to help with food insecurityProvided childcare for first responders during the pandemicProvided a high level of customer serviceServed as the Director on Duty by managing the overall operations of the facilityDirectly supervised and trained the Sports Coordinator

Managed and developed different youth sports programs under the direction of the Sports DirectorMaintained soccer fields, basketball courts, tennis courts and various sports equipmentRecruited, cultivated and supervised volunteersProvided administrative duties as neededEnsured the program offered a high level of customer service

Worked in a team environment and encourage open communication regarding concerns/issues with children, parents or co-workers.Instructed children through Youth Fit For Life curriculumInitiated and maintained positive relationships with school staff including principal, secretaries, custodial staff and teachers of key importance to the after school programsHelped children to develop a positive self-esteem and sense of self-worthConsistently demonstrated and reinforce the YMCA values of caring, respect, honesty and responsibility

Leader on Duty-Management/Sales Lead Customer ServiceVisual MerchandisingSalesReplenishmentKey HolderCustomer RetentionStore Operations

Store ManagementSalesCustomer ServiceVisual MerchandisingClient RetentionReplenishmentStore Operations

Fitness Training/CoachingWeight Loss ManagementMarketing and AdvertisingCustomer ServiceBusiness Operations

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