I was the first technician certifyd for Lucent BCS products in 1998 in Portugal, with 20 years experience in Avaya Solutions and products.Since the solution is awarded by the end customer, my work starts with planning meetings to implement the solution. The solution has several steps such as, requirements that the customer must provide for Installation Service, make the configuration of services purchased and end user training.Maintenance support, with the ability to analyze problematic situations on Avaya equipments and applications such as:CSI/SI Solutions Definity Servers G3R, Communication Manager with servers S8100, S8300, S8400, S8500; mode ESS, LSP and LSS.Voice Mail systems:Audix, IA770, Intuity Audix and CMM;ACD-Vectoring EAS:Reporting aplications BCMS and BCMSR, server and client;Contact Store call recording aplication;VoiceMail PRO;Reporting aplications CCC and CCCR; End - User Training for:Communication Manager and IPOffice products,Kalika - PBX enabled door acess control;Portuguese, Spanish and English language skills.Specialties: My specialties are in the implementation of the following Solutions:Avaya Communication Manager Mid-Market; Avaya Communication Manager Enterprise; Avaya Communication Manager PMS (Hospitality);Intuity Audix LX Multimedia Messaging Solution; Avaya Call Center Core.IP Office Professional Edition. IP Office CCC and CCRCAP-Trainer Certificate
Listed skills include End User Training, Call Center, Telecommunications, Voip, and 35 others.