Jawaad Khan Email & Phone Number

London, England, Gb

City Of London, England, United Kingdom

City Of London, England, United Kingdom

• Instrumental in providing statistical analysis and data aggregation for business development, tight deadlines for winning work and closing deals. • Data-supported pitches for sales team service demos have a 90% closing rate, with client request response times being almost instant.• Supported cost-saving initiatives across departments which improved budgets by 30% and transitioned to a new onboarding software, decreased administrative tasks by 75% for multiple teams.• Responsible for onboarding and inducting new starters, telephone interviews, handling invoices, employee queries and presenting business data analysis. Monthly and weekly reporting increased communication efficiency between teams by 50%.• Relationship building, strong focus on nurturing healthy relationships with our clients and upcoming joiners, valuable for developing trust and building rapport to support the business.• Active listening, asking clarifying questions, understanding and being attentive to what our clients are saying and genuinely understanding the feelings of our employees before respondingwith logical solutions or support options.• Data analysis, gathering substantial data for presenting to our leadership and operational teams. Analysing company data for insights and trends, what can be improved or where are we performing well. • Problem solving, collaborating with team on issues that arise in the workplace. This includes employee challenges, policy interpretation, employee grievances and people management challenges which when resolved, contribute to happier employees and a more positive working environment at the firm.

Slough, England, United Kingdom

• Outbound cold calling new leads for sales manager, handling all queries and client referrals as the first point of contact. Generated £25k in revenue, biggest package deal of £8.5k closed with long-term client NHS.• Consistently achieved a 96% customer satisfaction rate based on customer feedback surveys, through building interpersonal relationships with clients, new prospects and during the recruitment processes.• Collaborated with sales manager on client requests to cater to every need in a high-pressure working environment. Outbound travel to assess client requirements enhanced the likelihood of closing deal by 80% whilst maintaining positive customer satisfaction.• Critical thinking: Screening candidates for care work, analysing their skills and experience to determine if they suit the roles that are available. Interviewed using standardised scorecards for questions, both personal and situational.• Ability to work under pressure: Managing emails, prioritising multiple deadlines, assisting with a range of telephone enquiries and reorganising cover staff, ensuring all clients are seen to.

Buckinghamshire, England, United Kingdom

• Contributed to an increase in revenue for the business by 30% during lockdown through word of mouth and marketing strategies, both social media and flyers, to utilise the opportunity for remote, online Zoom classes.• Led a seamless service for GCSE/11+ exam prep every weekend. Pass rates varied between 75- 85% each year, regular feedback to parents allowed students to gain home support targeting any syllabus weaknesses.• Mentored students on exam approach, revision techniques and healthy study-life balance for their well-being. Rewarded bonuses for consistently ranking top 10 amongst peers, measured on results and client feedback.• Time management, regular weekly and monthly catch ups with senior management, peers and parents to address strengths and weaknesses of our students and how any behavioural or studying habits can be addressed to guarantee the best outcome for our clients. This included working with people from a range of demographics, neurodivergent individuals and those who required additional 1-to-1 support in their academic journey.

St Albans, England, United Kingdom

• Problem-solving for client accounts and candidates to assist through their application processes and package upgrades. Cold calling to generate new business and maintain existing clients, minimum of 50-60 calls daily, lining up approximately 20 meetings weekly for account managers to close potential deals or upsell new upgrades.• Collaborated with the business development team on pricing, client packages and incoming queries utilising any opportunity to generate more revenue using Salesforce at beginner level (CRM).• Handling all inbound lead management emails, prioritising workload by urgency and keeping the team informed.• Account Management, liaising with company clients, candidates and referees through video calls and emails, assisting all with technical queries providing exceptional customer service to maintain client satisfaction. • Data Protection, ensuring daily workload and service is delivered to SLA and required qualitystandards (ISO27001 & GDPR compliance).