 Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers Draw an overall or individualized training and development plan that addresses needs and expectations Deploy a wide variety of training methods Conduct effective induction and orientation sessions Monitor and evaluate training program’s effectiveness, success periodically and report on them Manage training budget Provide opportunities for ongoing development Resolve any specific problems and tailor training programs as necessary Maintain a keen understanding of training trends, developments and best practices

 Promote equity, transparency and consistency in the interpretation, determination and administration of international and local conditions of service, terms of employment, benefits and allowances in accordance with WHO regulations and rules. Advise management and staff on correct interpretation and application of HR policies and procedures and provide counseling as required. Coordinate with relevant Government ministries and other appropriate local institutions to ensure the processing of international staff conditions of service, entitlements and privileges in country. Enhance staff’s job performance by supporting the identification of training needs, preparation of training proposals and arranging for implementation and evaluation of training. Provide HR training and support as required in country, including at sub-office locations. Monitor potential staff – management issues; provide advice to managers/supervisors on appropriate approach to be used in sound performance management and in counseling staff. Serve as technical resource and provide administrative support to staff- management bodies. Contribute to the budget preparation and review process through an analysis of staffing pattern and needs of the office. Participate and advice in management meetings affecting HR planning and management.

• To lead and support the development and implementation of HR policy across all areas of the organization including improving performance, maximizing attendance and providing effective management of change. Work with the HR team to develop, co-ordinate, implement and audit all HR activity within the department and across the organization.• Provide advice to managers on pay, conditions of service matters, employee relations issues and policies taking into account current employment and case law to influence best practice and operational activity.• Make proper arrangements for the effective recruitment of personnel to maintain the capacity and capability of the organisation. Maintain effective employee relations including participation, consultation and negotiation with representative bodies and ensure maintenance of productive working relationships with all colleagues.• Ensure effective implementation of the disciplinary and grievance procedures for all employee groups. • Conduct training needs analysis and designs and implement a training plan with input from program heads. Manage costs to budget.• Provide information and reports on data such as staff turnover, references, cost per hire, training hours per person, etc.

• Maintains the work structure by updating job requirements and job descriptions for all positions of Pakistan Reading Project (USAID) .• Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing interviews; recommending changes.• Prepares employees for assignments by establishing and conducting orientation and training programs.• Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.• Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining, evaluating and conducting benefit programs• Ensures donor compliance by monitoring and implementing applicable human resource requirements; conducting investigations; maintaining records; representing the organization’s and USAID regulation.• Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.• Completes human resource operational requirements by scheduling and assigning employees; following up on work results.• Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.• Contributes to team effort by accomplishing related results as needed.

 Maintain the work structure by updating job requirements and job descriptions for all positions. Maintains organization staff establishing a recruiting, testing, and interviewing program. Counseling managers on candidate selection, conducting screening and recommending changes whenever relevant. Analyze staffing situation, conduct orientations, training and prepares new employees for assignments.  Maintain a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions. Ensure planning, monitoring, and appraisal of employee work results by training managers to coach and guide employee through IRC policies; scheduling human resource activities with employees; hearing and resolving employee grievances; counseling employees and supervisors. Maintain employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to HR management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids.  Fosters and facilitates the development of cooperative professional relations between and among staff at all levels.

 Planned work by reviewing assignment area to determine the private sectors for conducting interviews.  Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification. Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties. Act as Enumerator for Peshawar District. Assist the SBA in conducting the FGDs. Help in report writing process

 Create schedules to ensure adequate and efficient staffing at all times. Maintains administrative files including but not limited to: internal and external correspondence, facilities, contracts, personnel, and appropriate subject files. Ensure confidentiality of sensitive files and information.  Maintain human resource management Information System, staff hours, and Performance Appraisal System. Report staff hours to the Payroll department and respond to inquiries. Helped administered employee different payments and company taxes.  Manage administrative functions within department to include assisting HR Manager with interviews, hiring, and completion of new-hire administration processes.  Provide supervision to transport and logistics services, including but not limited to arranging travel and accommodation for staff and day-to-day travel arrangements for Project staff. Maintains and update vehicle fuel and maintenance in the system.

 Line-manages a team of 10 CSRs, provides regular supervision, coaching, and directing to exceed service expectations;  Initiate actions to insure optimal response times and service levels; handle escalated matters; approve credits. Analyze team and individual statistics; prepared reports; devise and implement incentive programs to improve stats while maintaining QA. Provide performance coaching and implement strategies for career development. Train the team and peer supervisors on new products and policies. Provide solutions to software and routine hardware problems, as well as ongoing instruction. Provide clerical support to managerial staff, including but not limited to: word processing, setting up and entering data onto spreadsheets and databases, preparing materials for reports, presentations, preparing administrative tools, including calendars, schedules, and timetables. Maintain program, administrative and correspondence files, as assigned, and in keeping with company guidelines. Maintain stationary stocks and distribute stationary supplies, in keeping with company policies and procedures, as assigned.