Revenue Growth & Team SuccessSummary: Dynamic and results-oriented sales professional with a proven track record of leading high-performance sales teams to achieve and exceed revenue targets. Strategic thinker with a hands-on approach to sales leadership, adept at developing and executing innovative sales strategies to drive business growth. Experienced in fostering a collaborative and high-energy work culture to maximize team productivity and individual performance. Passionate about mentoring and coaching team members to unlock their full potential and deliver exceptional results.Key Responsibilities:Lead and mentor a team of sales representatives to drive revenue growth and achieve sales targets.Develop and implement strategic sales plans to penetrate new markets and expand existing customer base.Analyze sales data and market trends to identify opportunities for growth and optimization.Collaborate with cross-functional teams, including marketing and product development, to align sales strategies with overall business objectives.Conduct regular performance reviews and provide constructive feedback to team members to support their professional development.Lead by example by actively prospecting, nurturing client relationships, and closing sales opportunities.Create a positive and motivating work environment that fosters teamwork, collaboration, and accountability.Stay updated on industry trends, competitor activities, and market developments to anticipate challenges and capitalize on opportunities.Develop and maintain strong relationships with key clients and partners to enhance sales effectiveness and drive customer satisfaction.Represent the company at industry events, conferences, and networking opportunities to build brand awareness and generate leads.

Extended Warranty Claims

Job Description:• Good knowledge of Business Process, Analysis, Structure and Modeling.• Competitor Identification, Analysis and Evaluation using Keyword Research Tools.• Past experience on Content Writing, Technical Writing and Proofreading.• Have good knowledge about Social Media Marketing & Search Engine Optimization.• Improvisational skills for Online Reputation Management (ORM) on various forums, boards, blogs and review websites.• Possess an extremely creative mind for Web Content Creation.• Website Analysis for different type of business websites.• Have in-depth awareness of social media networks, multimedia sharing networks, blogging platforms and media tools.• Domain suggestions for different types of business websites according to the dynamic business environments.• Good experience with Content Management. • Have excellent communication and interpersonal skills.• Ability to work under pressure on short deadlines.Skills:• Excellent writing and editing skills • Creative bend of mind • Ability to think out-of-the-box• Ability to play with words• Willing to take risks• Team player

o Developing Website content and promotional content.o Preparing User Guides/Getting Started Guides/Training Guides, training materials, online help and any other documents as requiredo Helping develop website, services, and documentation by keeping minimum standards of the companyo Performing day to day operational tasks as required by the managemento Maintaining and writing official blog for the business/clientso Creating, updating, reviewing and delivering technical user documentation required to support projects and productso Planning and scheduling documentation delivery within timeliness established with respect to release scheduleo Proofing and editing deliverables from content team members to ensure consistencyo Collaborating with Project Managers to understand and document application work flows, requirements and application design

o Preparing User Guides/Getting Started Guides/Training Guides, training materials, online help and any other documents as requiredo Helping develop website, services, and documentation by keeping minimum standards of the companyo Developing Website content and promotional content.o Performing day to day operational tasks as required by the managemento Searching competitive content and writing it for our clientso Maintaining and writing official blog for the business/clientso Creating, updating, reviewing and delivering technical user documentation required to support projects and productso Planning and scheduling documentation delivery within timeliness established with respect to release scheduleo Proofing and editing deliverables from junior team members to ensure consistencyo Collaborating with Project Managers to understand and document application work flows, requirements and application design

o Creating, updating, reviewing and delivering technical user documentation required to support projects and productso Planning and scheduling documentation delivery within timeliness established with respect to release scheduleo Proofing and editing deliverables from junior team members to ensure consistencyo Collaborating with Project Managers to understand and document application work flows, requirements and application designo Preparing User Guides/Getting Started Guides/Training Guides, training materials, online help and any other documents as requiredo Helping develop website, services, and documentation by keeping minimum standards of the companyo Developing Website content and promotional content.o Performing day to day operational tasks as required by the managemento Searching competitive content and writing it for our clientso Maintaining and writing official blog for the business/clients

o Promoting static and dynamic websites through popular search engineso Managing both on-page and off-page optimizationo Managing SEO team, assign tasks and ensure timely completion of projects.o Creating overall SEM/SEO strategy and drive executiono Estimating SEO project requirementso Developing SEO proposals and website analysis reportso Developing, implement and optimize SEO strategies.o Preparing content for SEO campaignso Mentoring quality assurance of SEO content

o Managed a team of 20 - 30 content writers (writing on B2B websites on industries like fashion, apparels, sports, travel, engineering etc I have lead the development and execution of content strategy and provide guidance to the content teamo Managed the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Frontlines and Management. Offered creative solutions Delivered team sales, service level components, quality and productivity targets & indicators. People Management, including all HR related issues, as well as staff developmento Operational Management: Managing the floor, adherence to schedule, Ownership and problem resolution Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call. Training and development of staff. Motivation, leadership for a team of 17 and developing future leaders. Recommendations for product and process development based on customer feedback and analysis of the same. Conducting performance appraisal for the team. Contribute for the initial hiring and selecting process of the front line. Compiling reports on team’s performance and customer feedback. Communication and being a focal point of dissemination of information from management to team and vice versa.o Work very closely with team members to solve customer problems. Also needs to understand agent's problems and weaknesses and address these. Responsible for making decisions on training requirement for team members and adjusting targets to suit the needs of the business. Responsible for all HR-related issues affecting team members including conducting appraisals, confirmations, promotions and terminations.

o Handling both inbound and outbound calls from the public in response to our advertising in the press and on the internet (no cold calling)o Acting as the first point of contact for new clients and collating initial details on their circumstances such as current credit commitmentso Adding client details to the client database and then referring qualified leads to the sales advisor team or lending departmento To deal with our customers in a friendly and professional manner and in line with the company`s standards and procedures

o Involved in handling data and processing it in the required formato Segregation of the data and process it in a manner that will be useful to userso Keeping up with the targets o Team building and keep up their motivation level

o Involved in detailed fact finding about the organization’s policies and information systemo Justifying transactions by reviewing vouchers and analyzing supporting documentso Physical Stock taking of the companieso Discussing points raised during the external audit with the concerned personnel and suggesting policies to ensure accounting standards adherenceo Worked on accounting software (S A P),which included taking care of accounts payable and billingo Arranging and submitting financial statements, budgets and auditor’s working papers in the form of a report to our seniors at the firm’s office