• Manage the financial performance of the property by overseeing rents, occupancies and expenditures.• Supervise resident retention, renewal and leasing programs to maintain maximum occupancy.• Oversee resident relations, which includes taking resident phone calls, requests and concerns.• Ensure compliance with Willow Bridge Property Company policy, as well as federal and local regulations.• Manage, train and counsel onsite staff effectively.• Oversee daily leasing paperwork and proper completion of service requests.• Analyze monthly performance and budget projections, discuss strategies with the Regional Property Manager and complete annual asset business plans and budget forecasts.• Assigns and proofs all leasing paperwork.• Audits and adheres to lease file policy with consistency

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Marketed diverse properties to prospective clients and consistently exceeded target closing rates.• Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.• Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.• Verified tenant incomes and other information before accepting lease applications.• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.• Collected monthly rent payments and other fees, always properly recording and processing money.• Held high approval rating and maintained customer loyalty with top-notch service.• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.• Monitored performance of individual leasing agents and coached on successful strategies.• Trained leasing professionals on regulatory requirements, company policies and office procedures.• Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.

Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.• Immediately resolved issues with patrons by employing careful listening and communication skills.• Delivered in-depth training to workers in food preparation and customer- facing roles to promote strong team performance.• Supervised all areas of restaurant to keep it clean and well-maintained.• Recruited and hired employees offering talent, charisma and experience torestaurant team.• Pitched in to help host, waitstaff and bussers during exceptionally busy timessuch as dinner hour.• Identified team weak points and implemented corrective actions to resolveconcerns.• Continuously evaluated business operations to effectively align workflowsfor optimal area coverage and customer satisfaction.• Created and deployed successful strategies to boost restaurant performance,streamline food prep processes and reduce waste.• Handled escalated customer concerns with speed and knowledgeable supportto achieve optimal satisfaction and maintain long-term loyalty.• Kept facility compliant with health codes, sanitation requirements and licenseregulations, alleviating potentially heavy fines.• Developed unique events and special promotions to drive sales.

• Set clear expectations and created positive working environment for employees.• Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.• Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.• Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements. Carefully interviewed, selected, trained and supervised staff.• Purchased adequate quantities of food, beverages, equipment and supplies• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.• Developed, implemented and managed business plans to promote profitable food and beverage sales.• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Offered advice and assistance to customers, paying attention to special needs or wants.• Responded to customer requests for products, services and company information.• Recommended products to customers, thoroughly explaining details.• Collected customer feedback and made process changes to exceed customersatisfaction goals.

Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.• Analyzed large amounts of data to find patterns of fraud and anomalies.• Contacted customers directly to notify of fraudulent activity and minimizeimpacts.• Collaborated with team members to discuss fraud trends and brainstormmethods to combat this type of crime.• Provided exemplary level of customer service to clients and companypersonnel.• Summarized all key information regarding investigation into detailed reportfor delivery to client.• Gathered evidence, which included recorded and written statements, financialdocumentation and audio materials for examination.

Trained new employees on proper protocols and customer service standards.• Trained and guided team members to maintain high productivity and performance metrics.• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.• Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.• Developed and implemented high-quality work environment as measured through employee satisfaction ratings.• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.• Maximized performance by monitoring daily activities and mentoring team members.• Cross-trained existing employees to maximize team agility and performance.

Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.• Opened, closed and updated accounts for customers.• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.• Provided advice on different bank products and financial options.• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.• Evaluated client financial positions and identified most appropriate banking products.• Supervised branch operations and made continuous improvements in each area.• Trained and mentored junior banking staff to maximize performance, efficiency and compliance.• Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.

• Answered phones and met with the public to answer their queries.• Responsible for training of new employees who joined the organization.• Created a systematic and reliable computerized customer database• Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems.• Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries.• Operate desktop computer to compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions; prepare, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings.• Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which also include travel and lodging arrangements.• Handles calls and promptly forwards them to appropriate person• Compose and distribute inter-departmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important information while at the time maintaining confidentiality.• Prepares and assembles media kits for marketing and public relations departments.• Established and maintains electronic records management system for all incoming and outgoing correspondence.• Organize, sort and assign mail distribution for all the employees.• Establish, maintain, and update files, databases, records, and other documents; develop and maintain data, and perform routine analyses and calculations in the processing of data for recurring internal reports.

• Provided information to Pixmania.com, Amazon.com and Ebay.com customers (order status, order details, order specification, etc.)• Maintained specified number of calls, emails, contacts and leads on a daily basis• Resolution of customer inquiries via email• Escalation and follow-up of cases requiring further action• Answering calls in a prompt courteous manner• Work with the support team to ensure service level requirements are exceeded• Adhere to latest training and support standards and procedures• Work with customers to ensure that contractual service expectations are exceeded• Researched requests, checked availability, and, if necessary, recommended alternative products• Trained both new and existing personnel in company customer service protocol• Build rapport and trust quickly with clients and colleagues

• Process outbound call to United Kingdom based clients to invite them to attend an Exhibition of French Porcelain and Crystal• Utilize different sales techniques to meet daily quota• Maintain specified number of calls, contacts and leads on a daily basis• Build rapport and trust quickly with clients and colleagues• Support and provide superior service via phones, e-mails and faxes as a receiver and caller• Use questioning and listening skills that support effective telephone communication.• Use an effective approach to handle special telephone tasks like call transfers, taking messages, callbacks, holds, interruptions, and unintentional disconnects.• Understand the impact of attitude in handling calls professionally• Effectively deal with job stress, angry callers, and upset customers• Use the most appropriate way to communicate with different behavior types on the telephone.• Apply the elements of building positive rapport with different types of customers over the phone.• Apply the proper telephone etiquette to satisfy various customer situations.• Apply appropriate actions to effectively control a telephone call.• Identify voice skills and how to enhance a good telephone presentation.• Meets commitments to customers• Display Time flexibility towards shifts as per work floor requirements