Jawad Bokhari Email & Phone Number

Lahore, Pakistan

Joined with a vision to reform the current software department to a Product Development organization.

Lahore

Pakistan

Nauman and me took the bold step of setting up our own software development & services company,Having experience of supporting and leading a couple of startups in the past, it was right time to take this initiative. We focus to the core of our expertise in the following areas:1) CISCO Contact Center add-on solutions, IVR development plus back-office.

Joined ExpertFlow in its early days to form the software division with the focus on CISCO Contact Center IVR development + back-office integration, CTI integration, contact center reporting and development of contact center add-on solutions.- Did hands on development on almost all of the above for various projects- Hired & managed the software development.

Lahore, Pakistan

Working as a Product Manager - Software and my job responsibilities include:Stragic planning and forecasting, Product positioning and pricing, internal-selling to sales & marketing team, coordinating with core-development team and aligning the product development according to marketcoordinating with professional services to gear up the professional.

- Manage product development of Revenue Assurance

- Research on the only industry standard for telecommunications (NGOSS) - Build OSS/BSS applications for carrier-grade communication service providers in compliance with NGOSS standards- Designed and Developed first application on Order-management and Sales process following NGOSS model- Managing development of carrier-grade OSS/BSS solution- Managing.

- To develop a complete OSS/BSS suite of products for a carrier-grade telecom service operator- Initially developed a working prototype of OSS/BSS solution that fulfilled basic needs of a new CDMA operator- Deployment of the solution in a CDMA operator network and put her operations live commercially using this suite of products- Optimized and enhanced the.

- Promoted as team lead for Billing Solution (Advanced VoIP Billing System and related products)- Managed the development team for stable release of VoIP Billing Solution and related products- Define and prioritize development tasks- Managed the technical support team for remote commissioning of software and troubleshooting- Version controlling of Advanced.

- Pre-sale and post-sale technical support for advanced VoIP Billing, Advanced CDR Monitoring and Advanced Call Shop Billing- Support responsibilities include system installation, training, customer acceptance and guidelines for maintenance.- Emergency support activities for system crashes due to hard-disk failure or any other hardware or software.

- Develop the RADIUS server application to support CISCO and QUINTUM gateways- Extend RADIUS design to support VoIP service and interface with Billing System- Deployment of RADIUS server with Advanced Billing application- Provide remote technical support through phone, emails and desktop sharing for software implementation at customer sites remotely.

- Performed analysis of RADIUS protocol implementation according to standards (RFCs 2865, 2866).- Designed object oriented model following UML in Rational Rose.- Implemented the designed model of protocol in java as a multithreaded server application- Designed and implemented a RADIUS server’s test client in java- Implemented thread pool in server.