A seasoned professional in the online gaming industry with extensive experience in hosting and managing live casino games on streaming platforms for real players. With a keen focus on maintaining the highest professional standards, I excel in overseeing game tables, executing gaming operations, and implementing procedures flawlessly. My expertise extends to monitoring and reporting, ensuring a secure and fair gaming environment for all participants. In addition to my core responsibilities, I actively engage in table promotions and contribute to both internal and external media campaigns, playing a pivotal role in brand publicity initiatives. My commitment to delivering exceptional live shows and fostering a dynamic gaming experience sets me apart in this competitive industry.

Excelled in maintaining direct and professional communication with guests throughout their stays, ensuring their needs were met with utmost attention. I adeptly handled the seamless reception of due payments for accommodations upon guest arrivals, as well as managed payments to designated suppliers. Additionally, I meticulously maintained the cash float, meticulously checking and reconciling cash balances from the previous shift to guarantee accuracy at the end of each shift. I demonstrated expertise in performing night audits when required and efficiently addressed guest queries and complaints, promptly reporting to management when necessary.

Have served as the primary thought leader and expert in cutting-edge paid media strategies, complemented by a comprehensive understanding of CRM, SEO, and Merchandising. In my role, I specialized in developing and implementing innovative frameworks to orchestrate successful marketing campaigns. My strategic thinking abilities allowed me to adeptly analyze and interpret data and market trends, translating insights into actionable media opportunities for both short and medium-term objectives. I also demonstrated proficiency in directing and managing external agencies, overseeing campaign optimization, targeting enhancements, search query mining, keyword expansion, and bid management processes. With a proven track record, I have consistently leveraged my expertise to drive impactful results in the dynamic landscape of digital marketing.

Played a pivotal role in enhancing organizational visibility and fostering positive public relations during my tenure as the key player of PR and Digital departments. With a focus on cohesive communication and digital marketing, I successfully built and led skilled teams across headquarters and regions. By managing PR and Digital agencies and overseeing allocated budgets, I consistently delivered on key performance indicators. As the Editor of Flame magazine, the exclusive monthly publication in three languages for the oil & gas sector, I contributed to positive image building. Additionally, I executed the Khuli-Kacheri session directed by the Prime Minister from March to December 2019 (During Covid-19), overseeing video recording, audio, editing, and publishing. My responsibilities included designing and monitoring social media posts for national days, events, and media campaigns, thereby enhancing SSGC brand recognition. I extensively created videos capturing various events, showcasing SSGC's footprint through shooting, editing, and creative production. Actively engaging with customers on social media, I addressed gas-related queries and maintained a continuous interaction channel and collaborated with advertising sections and agencies to develop comprehensive social media plans, advising on advertising budgets for campaigns on platforms like Facebook, Twitter, YouTube, and Instagram. Additionally, I managed the update of the company's website, developed presentations, and oversaw print and television commercial advertising campaigns through coordination with advertising agencies and senior management.

Developed and managed media relations for the company, organized press conferences, crafted and distributed press releases to media outlets, and maintained close and friendly relationships with electronic/print media. Liaised with advertising agencies for the publication and design of various advertisements, as well as media planning. Managed company sponsorships with various organizations and designed exposure mats for concerned departments. Conducted several individual and group training sessions for the internees of the Corporate Communication Department.

Excelled in addressing and resolving diverse gas-related issues, including high billing, meter changes, and low gas pressure. I provided valuable customer assistance, clarified billing details, and managed meter change requests efficiently. Proactively investigating low gas pressure concerns, I collaborated with technical teams for prompt resolutions. My commitment to clear communication, meticulous documentation, and continuous improvement contributed to enhancing overall customer satisfaction and service processes.