*Delivered comprehensive Level 1 It support, ensuring efficient resolution of user inquiries in adherence to service desk procedures.*Facilitated seamless user onboarding and offboarding, managing system setups and device registrations.*Administered daily tasks in Active Directory, including user account creation, password resets, access modifications, and group policy configurations.*Assigned software installations, managed device assignments, and monitored system performance.*Leveraged ServiceNow for efficient ticket management, resolving cases via remote connection onsite visits, escalating complex issues to higher team member.*Provided onsite technical support, addressing hardware, software, and system issues, including printer and PC repairs.*Utilized Microsoft Teams for effective collaboration, engaging in chats, video conferences, and team communications.

 Stowing items in the stow area following standard and quality work tools. Maintaining healthy inventory by inventory check quality assurance process. Collaborating with team members to meet production targets and quality standards. Operate material handling equipment such as pallet jacks to transport goods. Maintain clean and organized work environment to ensure safety and efficiency. Utilize handheld scanners and warehouse management systems to accurately record inventory movements. Upholding company standards for consistent product packaging and presentation.

• Setup laptops and desktop computers for users.• Assisted in diagnosing and troubleshooting technical issues.• Escalated the unresolved issues to the next level of support personnel.• Installed, configured, and updated software applications according to user requirements.• Assisted in user account management and password resets for system access.• Maintained inventory records and conducted audits to track hardware and software.• Assisted with basic network troubleshooting and connectivity issues for users.• Supported remote users with basic technical assistance and troubleshooting via remote connection tool

Customer service: Interact with customers daily, taking orders, answering questions, and handling complaints.• Time management: Work efficiently and accurately, to ensure that pizzas are prepared and delivered on time.• Attention to detail: Follow recipes and instructions precisely, to ensure that pizzas are made correctly and to the customer's specifications.• Teamwork: Work with a team of other employees and communicate effectively and work well with others.• Responsible for driving a company vehicle and a good driving record.• Work in a fast-paced environment, working under pressure to meet delivery deadlines and keep customers happy.